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I cannot receive messages properly on my Droid X

 
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ttboy5454



Joined: 04 May 2011
Posts: 3

PostPosted: Wed May 04, 2011 6:38 pm    Post subject: I cannot receive messages properly on my Droid X Reply with quote

SO I have a Verizon wireless, Motorola Droid X cell phone. My work uses the not pager pro system to page out overtime shifts on a daily basis. I am the only one at my work to have an issue receiving the messages. Here is an example of what is happening.

From a work computer someone will page out a message: 5/6 8-4 and 4-12 Sat 5/7 4-12 available

It comes up on my phone like this:

[4 and 4-12 Sat 5]7 4-12 available


Often if there is a lot of the message missing, if not all of it. I just got one paged out that said Lewis Tree detail today 5/4 all day long. Paged at 0649. I got it on my droid like this: [4} 11 @ 0649


PLEASE HELP ME.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Thu May 05, 2011 5:10 am    Post subject: Reply with quote

"Drop Non Printable Characters" needs to be checked under the carrier and/or recipient



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ttboy5454



Joined: 04 May 2011
Posts: 3

PostPosted: Thu May 05, 2011 6:41 am    Post subject: Reply with quote

It is checked and it still doesnt work.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu May 05, 2011 8:55 am    Post subject: Reply with quote

This is an issue that Droid phones have when messages sent through a carrier's SMTP to SMS gateway use slashes. Unfortunately, there's not a lot you can do or have them do to get around this. Have them try enabling "Drop non-printable characters" in the carrier itself. Sometimes that helps. Otherwise, have them alter the date format they're using so it doesn't include slashes.



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ttboy5454



Joined: 04 May 2011
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PostPosted: Mon May 09, 2011 5:26 pm    Post subject: Reply with quote

OK I cant find that option under carriers. Is there anything else I can try? What is RELIAPAGE and should that be checked off?

I cant have them alter the date format because there are about 20 people who use the program and they will never be able to figure it out.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue May 10, 2011 9:08 am    Post subject: Reply with quote

It should be in the Advanced sub-section of the carrier. In the PageGate Admin, click on the + next to the carriers section, then click on the + next to the carrier's name.

As for reliapage, that option tells PageGate to number each message sent to your recipients. That way, for example, if I get messages 1, 3, 4, and 6, I know that, for some reason, I missed messages 2 and 5. This option was originally used for pagers that weren't within coverage. Unlike SMS, pages aren't stored for later delivery, so pagers would simply miss messages.



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