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messages truncated after a switch to Droid

 
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ioweccmgr



Joined: 25 Nov 2009
Posts: 5

PostPosted: Tue Nov 09, 2010 11:08 am    Post subject: messages truncated after a switch to Droid Reply with quote

We use Page Gate interfaced to our CAD system to notify volunteer firefighters in case they are not close to their radio pagers at the time of a dispatch. Recently three of our firemen switched to Droid phones. They're telling me that in the last week or so they still get the pages but only the first 30 or 40 characters. Others in the same paging group with the same carrier but different devices are still getting full pages. Has anyone else had this problem and if so, how did you fix it?



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Tech Support



Joined: 25 Aug 2003
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PostPosted: Tue Nov 09, 2010 11:14 am    Post subject: Reply with quote

That's a bit odd... there wouldn't be any reason on the PageGate side of things that the message would be truncated, especially if other devices are receiving the full text. If you would, please email the .log files from c:\pagegatedata\logs\ to support at notepage dot com and let me know the name and date/time of a message that was truncated to that device.



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ioweccmgr



Joined: 25 Nov 2009
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PostPosted: Tue Nov 09, 2010 11:37 am    Post subject: Reply with quote

Will do and I completely agree. i believe it is on the device side since the "sent messages" report shows the same thing going out for all members. That's why I was hoping someone else using droid phones had encountered it.



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stueyneumann



Joined: 13 Dec 2003
Posts: 38

PostPosted: Mon Nov 22, 2010 10:49 am    Post subject: Re: messages truncated after a switch to Droid Reply with quote

[quote="ioweccmgr"]We use Page Gate interfaced to our CAD system to notify volunteer firefighters in case they are not close to their radio pagers at the time of a dispatch. Recently three of our firemen switched to Droid phones. They're telling me that in the last week or so they still get the pages but only the first 30 or 40 characters. Others in the same paging group with the same carrier but different devices are still getting full pages. Has anyone else had this problem and if so, how did you fix it?[/quote]

Can you send me your email address, I want to interface also with our cad but cant figure it out.

William Neumann
Orland Fire
w.neumann@orlandfire.org


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Nov 22, 2010 12:04 pm    Post subject: Reply with quote

Most CAD systems can be integrated with PageGate via the GetAscii or GetSerial modules. If you can let me know what CAD system you're using, I can likely tell you how to integrate it with PageGate.



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melvinmattocks



Joined: 05 Jan 2011
Posts: 1
Location: Union County, NC

PostPosted: Wed Jan 05, 2011 11:39 am    Post subject: Reply with quote

Greetings.
Can anyone share of possible solutions to the Droid anomaly that was discussed in this thread? I am starting to receive complaints as well. Was it discovered to be an issue on the phone/provider side versus PageGate?


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PostPosted: Wed Jan 05, 2011 12:08 pm    Post subject: Reply with quote

It ended up being an issue with the Max Chars settings in the carriers and recipients. The Max Chars value for the carrier should be set to 160, the Max Chars value for the recipients needs to be set to anything higher than 160 (up to 5000).



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