| View previous topic :: View next topic |
| Author |
Message |
profool
Joined: 23 Aug 2010
Posts: 6
|
 Posted: Mon Sep 27, 2010 8:21 am Post subject: Thanks, Subject and Colon |
 |
|
I upgraded to version 5 last Friday. It seems to have corrected my problem with the PGMailServer dying. Thank you very much for your assistance. Now I’m seeing some behavior that is probably just my ignorance.
Currently PageGate receives messages exclusively through SMTP and we send out using only SMTP via the Internet to the various providers, <cell number>@vtext.com <cell number>@txt.att.net etc. I am seeing several messages where the subject has been dropped once it reaches the cell. Prior to the upgrade the subject did come across. I did verify that the box for “Send Subject” was checked in the recipient record.
The other issue is that if there is a colon in the message everything prior to the colon is dropped.
Thank you
Tom Young
Highmark BCBS
|
|
| Back to top |
|
profool
Joined: 23 Aug 2010
Posts: 6
|
| Posted: Mon Sep 27, 2010 8:54 am Post subject: |
|
|
| Tell ya what.....nevermind. I was able to determine the issue.
|
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Fri Jan 07, 2011 4:49 pm Post subject: Follow up: What was the fix? |
|
|
| I am seeing something similar to this, but only on a specifc phone... Chief's Droid X shows this behavior... my Droid does not.
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4382
|
| Posted: Fri Jan 07, 2011 4:50 pm Post subject: |
|
|
| and just to verify, the Send Subject option is enabled for the Chief's recipient in the Admin? |
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Tue Jan 11, 2011 9:51 am Post subject: |
|
|
| I'll have the admin check... I don't have access to the server. :-(
|
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Tue Jan 11, 2011 1:00 pm Post subject: |
|
|
The admin says that the send subject option is NOT checked. Should it be? She has turned it on for now and we will monitor it.
An example from the message log that was seen to fail looks like:
| Quote: |
"CHEST PAIN;5716 FAYETTEVILLE RD;USE MAIN FRONT DOOR [01/07/11 10:05:39 CARDEN]
DOC WITH PATIENT [01/07/11 10:05:28 CARDEN]
PATIENT IN TRAUMA ROOM 1 [01/07/11 10:05:03 CARDEN]
PATIENT JUNE JONES [01/07/11 10:04:49 CARDEN]
;E WOODCROFT PKWY;GENEVA DR" |
What would then show up on the Droid X might be:
| Quote: |
07/11 10:04:49 CARDEN]
;E WOODCROFT PKWY;GENEVA DR
|
What shows up on the Droid and other alphanumeric pagers is:
| Quote: |
CAD:CHEST PAIN;5716 FAYETTEVILLE RD;USE MAIN FRONT DOOR [01/07/11 10:05:39 CARDEN]
DOC WITH PATIENT [01/07/11 10:05:28 CARDEN]
PATIENT IN TRAUMA ROOM 1 [01/07/11 10:05:03 CARDEN]
PATIENT JUNE JONES [01/07/11 10:04:49 CARDEN]
;E WOODCROFT PKWY;GENEVA DR |
|
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Tue Jan 11, 2011 1:01 pm Post subject: |
|
|
| FYI... patient name changed for HIPAA privacy reasons...
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4382
|
| Posted: Tue Jan 11, 2011 1:46 pm Post subject: |
|
|
| Just to doublecheck something, if you would, please email all of the pgdialX.log files from the c:\pagegatedata\logs\ folder on the server to support at notepage dot com so I can have a look at something. Also, let me know the chief's recipient name in the program. |
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Tue Jan 11, 2011 1:50 pm Post subject: |
|
|
OK... I'll check to see if the admin will release this to me to send.
Thanks!
Greg
|
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Wed Jan 12, 2011 11:20 am Post subject: |
|
|
Cris Moody e-mailed the log. The recipient in question is Billy Colley with the last four of 2141.
His carrier is VZW so the ID of aaaxxx2141@vtext.com is used.
Cris is still using V4 of the server software. Let me know if there is anything else I can try. I really think it is a Droid X issue and not a PageGate issue.
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4382
|
| Posted: Wed Jan 12, 2011 2:02 pm Post subject: |
|
|
| I received the email and have replied to Cristina. Thanks! |
|
| Back to top |
|
parrottgreg
Joined: 07 Jan 2011
Posts: 7
|
| Posted: Fri Jun 24, 2011 7:13 am Post subject: |
|
|
| Yes... send subject fixed it for us.
|
|
| Back to top |
|
|
