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Pagegate stops processing messages

 
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ozzy870



Joined: 01 Sep 2010
Posts: 4

PostPosted: Wed Sep 01, 2010 4:59 am    Post subject: Pagegate stops processing messages Reply with quote

At least once a day the system stops and all can see in log is following message

Unable to synchronize time with scheduler. Using local time.

Then a series of pings

Cant find any reason for it

Restart modules and all ok

Pagegate is running on Windows 7 platform


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed Sep 01, 2010 7:11 am    Post subject: Reply with quote

Can you zip all the .log files in the c:\PageGateData\Logs folder and send them along to support@notepage.com?

We will take a look and see what's up.



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ozzy870



Joined: 01 Sep 2010
Posts: 4

PostPosted: Wed Sep 01, 2010 11:27 am    Post subject: Files Sent Reply with quote

Have Zipped and sent files

Thankyou


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Wed Sep 01, 2010 12:50 pm    Post subject: Reply with quote

I have seen those symptoms caused by UAC (User Access Control) permissions issues - When PageGate stops the modules as part of the midnight cleanup routine, the services do not have the appropriate permissions to run when the system tries to start them



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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ozzy870



Joined: 01 Sep 2010
Posts: 4

PostPosted: Thu Sep 02, 2010 2:35 am    Post subject: Reply with quote

I will try with UAC disabled to see if makes a difference

Thanks OzCom


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ozzy870



Joined: 01 Sep 2010
Posts: 4

PostPosted: Fri Sep 24, 2010 11:13 am    Post subject: Reply with quote

Thanks all UAC was the cause


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