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Failing to send some alerts.

 
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mks2005



Joined: 18 Sep 2009
Posts: 13

PostPosted: Mon Sep 06, 2010 5:53 am    Post subject: Failing to send some alerts. Reply with quote

Hi all.

Just recently started having some issues with notepager pro and hoped someone could shed some light on it.

Some alerts I trigger from orion are failnig to send I get somthing along the lines of this.
***********************************************************
Working on message to: Mike from: Orion
06/09/2010 10:35:45 Formatting message
06/09/2010 10:35:45 Message contained in a single packet
06/09/2010 10:35:45 Sending packet
06/09/2010 10:35:46 Sent:AT+CMGS="(number removed)"<CR>
06/09/2010 10:35:47 Received:<CR><LF>>
06/09/2010 10:35:49 Sent:Orion:Device:PHC-S3 Volume: PHC-SAGE2-Physical Memory HDD Utilization:82.46819 Date/Time:${DateTime<SUB>
06/09/2010 10:36:19 Received:<CR><LF><CR><LF>+CMS ERROR: 305<CR><LF><CR><LF>^BOOT:25163643,0,0,0,64<CR><LF>
06/09/2010 10:36:19 Error sending packet
***********************************************************

Yet other alerts and if i send a test message with notepager pro they send fine.

Has anyone got an idea of what the issue could be.

I have tried restartnig the server, removing and reinstalling the USB Vodaphone internet stick we sue but have had no luck.

Had a look around and the CMD error means the following

*************************************
305
Invalid text mode parameter
*************************************

But I am not sure what this means or waht would be coursing it as nothing has changed.

Thanks
Mike


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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Tue Sep 07, 2010 6:59 am    Post subject: Reply with quote

This line:
06/09/2010 10:36:19 Received:<CR><LF><CR><LF>+CMS ERROR: 305<CR><LF><CR><LF>^BOOT:25163643,0,0,0,64<CR><LF>

tells me that the device you are using will not enter SMS mode



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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mks2005



Joined: 18 Sep 2009
Posts: 13

PostPosted: Tue Sep 07, 2010 8:09 am    Post subject: Reply with quote

That really odd, as when the job fails i could do another one that will work with no issues at all.


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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Tue Sep 07, 2010 8:12 am    Post subject: Reply with quote

Try this command to the modem via Hyperterminal:

AT+CSQ

This will return the signal strength.

On some of my installations, I use this command as part of the carrier initialization string so I can log the signal strength at the time each message is sent.



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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mks2005



Joined: 18 Sep 2009
Posts: 13

PostPosted: Tue Sep 07, 2010 10:56 am    Post subject: Reply with quote

Have tested that over the last half hour and its always returns "12.99".

Its stragne that only certain alerts get this issue.

I can test one alert that works fine then I can try another and it will fail.

The ones that fail always fail now but before they used to be fine.


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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Tue Sep 07, 2010 10:59 am    Post subject: Reply with quote

Are ALL the alerts using the same CARRIER?

Is theSignal Strength the same with a successful and a failed message?



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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mks2005



Joined: 18 Sep 2009
Posts: 13

PostPosted: Wed Sep 08, 2010 2:51 am    Post subject: Reply with quote

Hi

Yes all using the same carrier and signal is the same.


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