smtp fails again and again and again

[samara]

dear suppoter

iv tried almost everything , i dont know what exactley the problem is.

i want to send sms to a mobile,which is why i am suffering , or email to test the connection through PC (XP) ,

i just want to show you the exported files ( "dialer log" is not viewing anyhing) port 25 is opened iv checked it 4234289 times

carrier :
"zain","80.90.160.130","","240","","",#FALSE#,"eml","0"

recipient :
"samara","samara dag","yaserad85@hotmail.com","zain","240",#TRUE#,#FALSE#,"999",#FALSE#,#FALSE#,"0",#FALSE#,#TRUE#,#FALSE#,#FALSE#,#FALSE#,"",""


local domain : zain.jo
dns1 : 80.90.160.130 (from ISP)
dns2 : 80.90.160.131 (from ISP)

i also tried deliver through local mail server (dont know what is it)
but i dont need it anyway as soon as i have the port opened right ?

type: normal
email to: yaserad85@hotmail.com (iv tried a 10# numbers too )

tools-general-sender's name : sleeeplesss (sleeeplesss@zain.jo is my email at ISP site) am using smtp protocol + my pc connected through DSL connection (no router , no filter , firewall is off )

please tell me what is the problem when i go to tools-wizards-connection-internet-test smtp fails and others "testing"

note : i have tried notepage 32 , and i purchased notepage pro

[samara]

if that SMTP didnt work with me ,

how do i use local relay server ?
how to get or buy any ?
any suggestions for "the best" for example ?

i just want to be able to send messages to mobile phones in any how in any way

regards

[OzCom]

From an earlier thread:

"It's entirely possible that port 25 may not be open on your network or from your internet service provider. If that's the case, you can't use the "Deliver directly" option in the SMTP setup in NotePager Pro, you have to use the "Deliver through" option and find out what your ISP's relay server is (or your internal relay server if you're on a large LAN).

However, a quick way to see if port 25 is open or closed is to do this:

1) Go to Start - Run
2) Type the following and hit enter: command
3) When the command prompt comes up, type the following and hit enter:

telnet smtpsp.vtext.com 25

If it comes back with a "220" response, that means port 25 is open and the problem may lay elsewhere. If it comes back and says "A connection to the server could not be established on port 25", that means that port 25 is closed and that you use a relay server.."

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[samara]

oZcom thank you for your reply

but as i mentioned before iv tried telnet smtp.jo.zain.com 25
it gave me the 220 line

that means it is open

all the information i tried are at the first post

don't know what to do :(

[samara]

am trying to do so from middle east would it be different ?

if i am there can i use sprint realy server or what plz reply dont know what do so far

regards

[Tech Support]

If you would, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com so I can have a look at the specific command and response sequence that's happening when the program tries to deliver a message.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[samara]

thanks for response

but the problem is i dont have npp.log as i told you before
because nothing shown in the log dialer
i just have unnpp.log

[Tech Support]

Wait... when you try to send a message, do you see anything at all happening in the connection monitor?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[samara]

no i cant see anything at the connection monitor
in fact i am not sending messages yet am just trying to test the connection from tools - internet - test and it keeps telling me " smtp failed"

when i try to send message it keeps pending tell it goes bad

any help ?

[Tech Support]

Right, the connection attempts in the Connection Wizard aren't always accurate. That's why you'll want to create an SMTP based carrier and recipient and try to send a message outbound. Once you try to send a message, do this:

1) Open NotePager Pro.

2) Go to View - Dialer Log.

3) Left click on the Clipboard button.

4) Leave the program running but switch into your email program.

5) Create a new message to support at notepage dot com

6) In the subject line, put: Forum Log

7) Put your cursor in the body of the message, as if you were going to type, and hit Ctrl+V on your keyboard to paste the log in to the email.

Please send that to me.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[samara]

dear supporter

am telling you that the dialer log includes an empty white screen , there is nothing to copy , or to paste
anyway i will send you a screen shots about almost every thing

thank you again

[samara]

[img=http://img413.imageshack.us/img413/5134/65491474.jpg]

[img=http://img844.imageshack.us/img844/1097/41427339.jpg]

[img=http://img413.imageshack.us/img413/1374/37774433.jpg]

[img=http://img299.imageshack.us/img299/4551/34988965.jpg]

[img=http://img153.imageshack.us/img153/6930/30856147.jpg]

[img=http://img266.imageshack.us/img266/3170/96203850.jpg]


please here is all the information needed i guess

note that :

1) when i test the connection it gives me smtp failed
2) all the messages iv sent keeps pending for ever

regards
[/img]

[OzCom]

Sounds like a simple thing, but, the background of your screenshots clearly states "Engine Not Running" - what operating system are you using?

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[samara]

windows XP 2002 sp2

[Tech Support]

Hmm... that's odd. Usually, the Engine Not Running error only happens if an overzealous antivirus deletes the nppdial.exe or if something on the system is preventing the nppdial.exe from running.

Give this a try:

1) Using the Windows explorer, browse to the c:\program files\notepager pro\ directory.

2) In that directory, you should see a NPP.mdb file. If you have system set NOT to show you the extentions to file types, you'll see a file that is named NPP and the icon of the file will be a small, yellow key.

2a) If you want to view the extentions to files, which I highly recommend, you'll want to go to Tools -> Folder Options.

2b) In the Folder Options, go under the View Tab.

2c) UNCHECK "Hide extensions for known file types" and click on OK.

3) Make a copy of this file somewhere on your computer, preferrably to your My Documents folder or the root c:\

4) After you've made a copy of the database, uninstall NotePager Pro.

5) During the installation, it will prompt you if you want to remove all files, tell it yes.

6) Reboot the computer.

7) Once the computer comes back up, you'll want to visit our website: http://www.notepage.net

8) Click on the Download button under the NotePager Pro section.

9) After the file has been downloaded, run it.

10) On step 3 of the installation, change the installation directory from c:\program files\notepager pro\ to c:\notepager pro\

11) After the installation finishes, find the copy of the NPP.mdb file that you made and copy this file directly into the c:\notepager pro\ directory. It will ask you if you want to overwrite the file, say yes.

_________________
Tech Support
support@notepage.com
http://www.notepage.net