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kfladung



Joined: 19 Apr 2010
Posts: 12

PostPosted: Mon May 24, 2010 8:51 am    Post subject: Modem Connection Reply with quote

I have recently purchased a new computer. I have installed the Notepager Pro software onto the computer. However, the paging program will not connect to the modem.

When I look at the modem using control panel, it indicates the modem is located on COM 3. It also shows that the modem is enabled. I have set the paging software for that COM port but it does not find the modem. When I run the Modem Connection Wizard and do a search for the modem, it does not locate it any modems.

Any ideas on how I should proceed from here?

Thanks!


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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon May 24, 2010 9:07 am    Post subject: Reply with quote

Did the modem come with the PC and is it an internal or an external modem? Also, what operating system is the computer using?



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kfladung



Joined: 19 Apr 2010
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PostPosted: Mon May 24, 2010 9:30 am    Post subject: Reply with quote

It is an internal modem and I am running Windows XP.


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kfladung



Joined: 19 Apr 2010
Posts: 12

PostPosted: Mon May 24, 2010 9:31 am    Post subject: Reply with quote

yes, it came with the PC


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Mon May 24, 2010 9:48 am    Post subject: Reply with quote

Hmm... strange. If you would:

1) Go to Start - Run.

2) Type the following in the Run line and click OK: services.msc

3) In the Services list that comes up, check for a service named Routing and remote Access and let me know if that services is enabled or disabled.



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kfladung



Joined: 19 Apr 2010
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PostPosted: Mon May 24, 2010 10:08 am    Post subject: Reply with quote

It is disabled.


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Mon May 24, 2010 10:55 am    Post subject: Reply with quote

That's... really quite strange. The program should be able to detect the modem, especially considering it's an internal modem. If you go into the Control Panel in Windows, go into the Phone and Modem options, then go under the modems tab, what make and model of modem does Windows say you have?



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kfladung



Joined: 19 Apr 2010
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PostPosted: Mon May 24, 2010 11:56 am    Post subject: Reply with quote

Motorola SM56 Speakerphone modem


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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Mon May 24, 2010 1:30 pm    Post subject: Reply with quote

Did you buy this PC used?

Check this out:

http://www.modemsite.com/56k/sm56.asp



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kfladung



Joined: 19 Apr 2010
Posts: 12

PostPosted: Mon May 24, 2010 3:46 pm    Post subject: Reply with quote

No, this computer was purchased new from a local supplier.


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kfladung



Joined: 19 Apr 2010
Posts: 12

PostPosted: Tue May 25, 2010 2:16 pm    Post subject: Reply with quote

I have tested the modem by using the hyperterminal under the communications program in the computer, and the modem appears to be working properly as it will dial and connect with any number I enter.

I have un-installed the Notepager Pro software and re-installed it, but it still will not find the modem.


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kfladung



Joined: 19 Apr 2010
Posts: 12

PostPosted: Tue May 25, 2010 4:13 pm    Post subject: Reply with quote

I loaded the most up to date driver's from Motorola for the modem, and it connected immediately.

Thanks for all your help.


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