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kfladung
Joined: 19 Apr 2010
Posts: 12
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 Posted: Mon May 24, 2010 8:51 am Post subject: Modem Connection |
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I have recently purchased a new computer. I have installed the Notepager Pro software onto the computer. However, the paging program will not connect to the modem.
When I look at the modem using control panel, it indicates the modem is located on COM 3. It also shows that the modem is enabled. I have set the paging software for that COM port but it does not find the modem. When I run the Modem Connection Wizard and do a search for the modem, it does not locate it any modems.
Any ideas on how I should proceed from here?
Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon May 24, 2010 9:07 am Post subject: |
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| Did the modem come with the PC and is it an internal or an external modem? Also, what operating system is the computer using? |
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Mon May 24, 2010 9:30 am Post subject: |
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| It is an internal modem and I am running Windows XP.
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Mon May 24, 2010 9:31 am Post subject: |
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| yes, it came with the PC
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon May 24, 2010 9:48 am Post subject: |
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Hmm... strange. If you would:
1) Go to Start - Run.
2) Type the following in the Run line and click OK: services.msc
3) In the Services list that comes up, check for a service named Routing and remote Access and let me know if that services is enabled or disabled. |
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Mon May 24, 2010 10:08 am Post subject: |
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| It is disabled.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon May 24, 2010 10:55 am Post subject: |
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| That's... really quite strange. The program should be able to detect the modem, especially considering it's an internal modem. If you go into the Control Panel in Windows, go into the Phone and Modem options, then go under the modems tab, what make and model of modem does Windows say you have? |
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Mon May 24, 2010 11:56 am Post subject: |
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| Motorola SM56 Speakerphone modem
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Mon May 24, 2010 1:30 pm Post subject: |
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Did you buy this PC used?
Check this out:
http://www.modemsite.com/56k/sm56.asp_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Mon May 24, 2010 3:46 pm Post subject: |
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| No, this computer was purchased new from a local supplier.
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Tue May 25, 2010 2:16 pm Post subject: |
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I have tested the modem by using the hyperterminal under the communications program in the computer, and the modem appears to be working properly as it will dial and connect with any number I enter.
I have un-installed the Notepager Pro software and re-installed it, but it still will not find the modem.
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kfladung
Joined: 19 Apr 2010
Posts: 12
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| Posted: Tue May 25, 2010 4:13 pm Post subject: |
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I loaded the most up to date driver's from Motorola for the modem, and it connected immediately.
Thanks for all your help.
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