NotePage, Inc. Forum Index

Txt pages

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support
View previous topic :: View next topic  
Author Message
FP79-2



Joined: 23 Feb 2010
Posts: 5

PostPosted: Tue Feb 23, 2010 10:39 am    Post subject: Txt pages Reply with quote

Hello I am having problems setting up our pages to go out to our cell phone I keep getting cant connect to server. Please someone help me and I am not very well with computers so hopefully this will be a easy fix.



_________________
Keith Winnemore Jr.
Upper Pottsgrove Fire Co.
Fire Police Lieutenant
Uptfc792@gmail.com
www.upperpottsgrovefire.org
Back to top
View user's profile Send e-mail
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Tue Feb 23, 2010 10:57 am    Post subject: Reply with quote

If you would, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com. That'll help me figure out why your messages aren't going through.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
FP79-2



Joined: 23 Feb 2010
Posts: 5

PostPosted: Tue Feb 23, 2010 3:58 pm    Post subject: Reply with quote

I do not see that in there. Their is a npp.cnt



_________________
Keith Winnemore Jr.
Upper Pottsgrove Fire Co.
Fire Police Lieutenant
Uptfc792@gmail.com
www.upperpottsgrovefire.org
Back to top
View user's profile Send e-mail
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Tue Feb 23, 2010 4:01 pm    Post subject: Reply with quote

That's odd. It should show up as a file named npp with an icon of a notepad if you have file extentions for known file types hidden in the OS.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
FP79-2



Joined: 23 Feb 2010
Posts: 5

PostPosted: Tue Feb 23, 2010 4:03 pm    Post subject: Reply with quote

there is a unnpp?



_________________
Keith Winnemore Jr.
Upper Pottsgrove Fire Co.
Fire Police Lieutenant
Uptfc792@gmail.com
www.upperpottsgrovefire.org
Back to top
View user's profile Send e-mail
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Tue Feb 23, 2010 4:06 pm    Post subject: Reply with quote

An alternate method of sending the log file is to do this:

1) Open NotePager Pro.

2) Go to View - Dialer Log.

3) Left click on the Clipboard button.

4) Go into your Email Program.

5) Create a new email to support at notepage dot com

6) In the subject line, type: Log File from Forum

7) Place your cursor in the body of the message.

8) On your keyboard, hit Ctrl+V



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
FP79-2



Joined: 23 Feb 2010
Posts: 5

PostPosted: Tue Feb 23, 2010 4:09 pm    Post subject: Reply with quote

you should have it



_________________
Keith Winnemore Jr.
Upper Pottsgrove Fire Co.
Fire Police Lieutenant
Uptfc792@gmail.com
www.upperpottsgrovefire.org
Back to top
View user's profile Send e-mail
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Tue Feb 23, 2010 4:32 pm    Post subject: Reply with quote

Update for the forum thread. The base issue is that port 25 is not open for the network, so we'er tracking down the relevant SMTP server information.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
FP79-2



Joined: 23 Feb 2010
Posts: 5

PostPosted: Wed Mar 24, 2010 8:44 am    Post subject: Txt pages Reply with quote

I had a computer crash and I have to set everything up again and I don't remember how to do it. I have a comcast email set up for the fire station to send out txt pages.



_________________
Keith Winnemore Jr.
Upper Pottsgrove Fire Co.
Fire Police Lieutenant
Uptfc792@gmail.com
www.upperpottsgrovefire.org
Back to top
View user's profile Send e-mail
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Wed Mar 24, 2010 10:00 am    Post subject: Reply with quote

We have received your email and log and have replied, so if you check your email, you should have the steps on how to reconfigure the program.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin