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FP79-2
Joined: 23 Feb 2010
Posts: 5
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 Posted: Tue Feb 23, 2010 10:39 am Post subject: Txt pages |
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| Hello I am having problems setting up our pages to go out to our cell phone I keep getting cant connect to server. Please someone help me and I am not very well with computers so hopefully this will be a easy fix. |
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Feb 23, 2010 10:57 am Post subject: |
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| If you would, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com. That'll help me figure out why your messages aren't going through. |
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FP79-2
Joined: 23 Feb 2010
Posts: 5
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| Posted: Tue Feb 23, 2010 3:58 pm Post subject: |
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| I do not see that in there. Their is a npp.cnt |
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Feb 23, 2010 4:01 pm Post subject: |
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| That's odd. It should show up as a file named npp with an icon of a notepad if you have file extentions for known file types hidden in the OS. |
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FP79-2
Joined: 23 Feb 2010
Posts: 5
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| Posted: Tue Feb 23, 2010 4:03 pm Post subject: |
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| there is a unnpp? |
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Feb 23, 2010 4:06 pm Post subject: |
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An alternate method of sending the log file is to do this:
1) Open NotePager Pro.
2) Go to View - Dialer Log.
3) Left click on the Clipboard button.
4) Go into your Email Program.
5) Create a new email to support at notepage dot com
6) In the subject line, type: Log File from Forum
7) Place your cursor in the body of the message.
8) On your keyboard, hit Ctrl+V |
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FP79-2
Joined: 23 Feb 2010
Posts: 5
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| Posted: Tue Feb 23, 2010 4:09 pm Post subject: |
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| you should have it |
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Feb 23, 2010 4:32 pm Post subject: |
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| Update for the forum thread. The base issue is that port 25 is not open for the network, so we'er tracking down the relevant SMTP server information. |
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FP79-2
Joined: 23 Feb 2010
Posts: 5
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| Posted: Wed Mar 24, 2010 8:44 am Post subject: Txt pages |
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| I had a computer crash and I have to set everything up again and I don't remember how to do it. I have a comcast email set up for the fire station to send out txt pages. |
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Wed Mar 24, 2010 10:00 am Post subject: |
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| We have received your email and log and have replied, so if you check your email, you should have the steps on how to reconfigure the program. |
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