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frankvrba



Joined: 01 Feb 2010
Posts: 1

PostPosted: Mon Feb 01, 2010 12:10 pm    Post subject: Page repeats Reply with quote

We have PageGate version 5.0 and have trouble with pages repeating. This is a hospital and on Sat there were two correct pages in the log to two different people. On Sun these same pages went out again. One went in the morning to one of the original recipients and in the afternoon the other recipient received two repeats. However, this time the user who sent them wasn't even here. They had the exact same text as the original messages from the day before. Thanks for any insight as to what can be done to prevent this.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Mon Feb 01, 2010 1:04 pm    Post subject: Reply with quote

Was the original message generated through the guiCLIENT? Try this:
In ADMIN, RIGHT click on the recipient who received the message, then select PENDING - are there any scheduled messages?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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Creators of AutoPage Spillman CAD interface for PageGate


Last edited by OzCom on Tue Nov 06, 2012 6:59 am; edited 1 time in total
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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Feb 01, 2010 1:49 pm    Post subject: Reply with quote

Hmm... as OzCom suggested, check the Pending queue on the server. If you would, though, send all of the PageGate Log files to support at notepage dot com. Also be sure to let me know the specific message that was repeated so I can see if I can find out why the message repeated.



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