NotePage, Inc. Forum Index

CDMA Wireless Modem Error (3219 Invalid operation)
Goto page 1, 2  Next
 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
nadragon



Joined: 16 Nov 2005
Posts: 61
PostPosted: Tue Jan 05, 2010 6:01 pm    Post subject: CDMA Wireless Modem Error (3219 Invalid operation) Reply with quote
Hello,

We purchased the MultiModem (CDMA & Verizon) and installed it.
I could send the text message using HyperTerminal, but not with PageGate.


PageGate was set as follows.

<Connector 1>
Serial Port is 6.
Direct Connect: checked

<Carrier>
Protocol : GSM-AT
Baud Rate: 115200
Parity: None
Data Bits: 8
Stop Bits: 1
Init String: auto
Max Chars: 160



The error message that I got is.

1/5/2010 4:57:47 PM ========================================
1/5/2010 4:57:47 PM Start connection to carrier: CDMA
1/5/2010 4:57:47 PM Connect using GSM protocol
1/5/2010 4:57:47 PM Setting communication parameters (115200,n,8,1)
1/5/2010 4:57:48 PM ----------------------------------------
1/5/2010 4:57:48 PM Working on message to: xxx from: TEST
1/5/2010 4:57:48 PM Formatting message
1/5/2010 4:57:48 PM Message contained in a single packet
1/5/2010 4:57:48 PM Sending packet
1/5/2010 4:57:48 PM Program Halted.Database error: 3219 Invalid operation. in procedure: SendToModem
1/5/2010 4:57:55 PM Module Started
1/5/2010 4:57:58 PM Time synchronized with scheduler


Can anyone help me out?
Thank you!
Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Wed Jan 06, 2010 6:20 am    Post subject: Reply with quote
What version of PageGate and exactly what model modem?



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
nadragon



Joined: 16 Nov 2005
Posts: 61
PostPosted: Wed Jan 06, 2010 10:55 am    Post subject: Reply with quote
The version of PageGate is 5.0.92
and the model number of modem is MTCBA-C-U.
Thank you.
Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Wed Jan 06, 2010 11:34 am    Post subject: Reply with quote
OK - Your issue is a Microsoft issue - there is a problem with the USB to COM port driver. It works with HyperTerminal because HyperTerminal doesn't use the same driver. Send me your contact details off list - we have a work around for this very thing



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Thu Jan 07, 2010 1:31 pm    Post subject: Reply with quote
UPDATE: Problem solved



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Sun Jan 17, 2010 6:53 pm    Post subject: Reply with quote
OzCom wrote:
OK - Your issue is a Microsoft issue - there is a problem with the USB to COM port driver. It works with HyperTerminal because HyperTerminal doesn't use the same driver. Send me your contact details off list - we have a work around for this very thing
I have a very similar issue. Works with HyperTerminal, but not with PageGate. Seems mine doesn't return an error though. It will say sent AT, but it doesn't get a reply. Whats the workaround? I need to know ASAP please...
Back to top
View user's profile Visit poster's website
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:14 pm    Post subject: Reply with quote
Here's my LOG:

1/18/2010 1:13:06 PM ========================================
1/18/2010 1:13:06 PM Start connection to carrier: MultiTech
1/18/2010 1:13:06 PM Connect using GSM protocol
1/18/2010 1:13:06 PM Setting communication parameters (115200,n,8,1)
1/18/2010 1:13:07 PM Attempting to reset modem
1/18/2010 1:13:09 PM Sent:AT<CR>
1/18/2010 1:13:12 PM Attempting to reset modem
1/18/2010 1:13:13 PM Sent:AT<CR>
1/18/2010 1:13:16 PM Attempting to reset modem
1/18/2010 1:13:18 PM Sent:AT<CR>
1/18/2010 1:13:21 PM Attempting to hang up modem
1/18/2010 1:13:22 PM Sent:AT<CR>
1/18/2010 1:13:26 PM Attempting to hang up modem
1/18/2010 1:13:27 PM Sent:AT<CR>
1/18/2010 1:13:31 PM Attempting to hang up modem
1/18/2010 1:13:33 PM Sent:AT<CR>
1/18/2010 1:13:36 PM Lost contact with modem - module will restart
1/18/2010 1:13:41 PM Module Stopped
Back to top
View user's profile Visit poster's website
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:16 pm    Post subject: Reply with quote
Heres my LOG with Direct connect checked:

========================================
1/18/2010 1:14:57 PM Start connection to carrier: MultiTech
1/18/2010 1:14:57 PM Connect using GSM protocol
1/18/2010 1:14:57 PM Setting communication parameters (115200,n,8,1)
1/18/2010 1:14:58 PM ----------------------------------------
1/18/2010 1:14:58 PM Working on message to: test from: ME
1/18/2010 1:14:58 PM Formatting message
1/18/2010 1:14:58 PM Message contained in a single packet
1/18/2010 1:14:58 PM Sending packet
1/18/2010 1:14:59 PM Sent:AT+CMGS="xxxxxxxxxx"<CR>
1/18/2010 1:15:04 PM Sent:ME:TESTING<SUB>
1/18/2010 1:15:35 PM Error sending packet
1/18/2010 1:15:35 PM Carrier retry limit reached. Marking pending messages as bad
1/18/2010 1:15:35 PM FAILED Stn:0 To:test Frm:ME Msg:TESTING
Back to top
View user's profile Visit poster's website
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Mon Jan 18, 2010 1:22 pm    Post subject: Reply with quote
Direct Connect must NOT BE CHECKED

What is the result from this command through Hyperterminal: AT+CSQ


Additionally - please check your email



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:50 pm    Post subject: Reply with quote
OzCom wrote:
Direct Connect must NOT BE CHECKED

What is the result from this command through Hyperterminal: AT+CSQ


Additionally - please check your email
Nothing in Email yet. And here's the hyperterminal log.

AT

OK
AT+CSQ

+CSQ: 14, 99

OK
Back to top
View user's profile Visit poster's website
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Mon Jan 18, 2010 1:53 pm    Post subject: Reply with quote
Check your junk/spam folder - I replied to your email at 0904 EST this morning

The CSQ command verifies signal strength - you have great signal



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:55 pm    Post subject: Reply with quote
OzCom wrote:
Check your junjk/spam folder - I replied to your email at 0904 EST this morning
It seems my email server is down. I just sent you another email from another one of my addresses. Please use it.
Back to top
View user's profile Visit poster's website
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:55 pm    Post subject: Reply with quote
OzCom wrote:
The CSQ command verifies signal strength - you have great signal
Awesome...
Back to top
View user's profile Visit poster's website
LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 2:53 pm    Post subject: Reply with quote
We just bought PageGate and this Modem. Actually, the Sherriff just got the latest upgrade for PageGate. So I don't think spending any more money is an option. We didn't know we needed a special version until after the modem arrived.
Back to top
View user's profile Visit poster's website
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Mon Jan 18, 2010 2:58 pm    Post subject: Reply with quote
It is not that you need a "special version" - the issue you are having is directly a result of the USB to COMport driver. We have installed PageGate and Cellular modems at MANY Public Safety centers across the country - part of our process is to determine what the customer needs to accomplish before ordering hardware.



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin