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ivorymiller
Joined: 23 Sep 2009
Posts: 6
Location: Cleveland County, NC
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 Posted: Tue Oct 20, 2009 11:15 am Post subject: How do I clear "Pending Messages?" |
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| I have 24 Pending Messages. Everytime additional messages are sent, they go into a "Pending" Status. What can I do to resolve this issue?
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ivorymiller, NC
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Oct 20, 2009 11:20 am Post subject: |
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| If you run the PageGate Monitor, what, if anything, is currently green? |
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ivorymiller
Joined: 23 Sep 2009
Posts: 6
Location: Cleveland County, NC
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| Posted: Tue Oct 20, 2009 11:30 am Post subject: |
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| Server, Scheduler, GetWeb, Client and Dialers.
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ivorymiller, NC
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Tech Support
Joined: 25 Aug 2003
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| Posted: Tue Oct 20, 2009 11:33 am Post subject: |
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| That's really strange. Can you send your log files to support at notepage dot com? |
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ivorymiller
Joined: 23 Sep 2009
Posts: 6
Location: Cleveland County, NC
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| Posted: Tue Oct 20, 2009 11:41 am Post subject: |
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Can you advise on where I can pull the the log file from?
FYI - All of the ArchPaging pages are going out just fine. The pending messages are Verizon and T-Mobile.
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ivorymiller, NC
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Oct 20, 2009 12:41 pm Post subject: |
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| Ah... wait. If you go into the Admin and go to the Connector - Connector 1 - Settings section, do you have a dedicated carrier set? |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Tue Oct 20, 2009 1:52 pm Post subject: |
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Additionally - are you sending to the cell phones as SMTP, SNPP, or GSM-AT?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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ivorymiller
Joined: 23 Sep 2009
Posts: 6
Location: Cleveland County, NC
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| Posted: Tue Oct 20, 2009 2:56 pm Post subject: |
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No dedicated carrier set. When I go to "Connector", I see Global and Dialer1 thru...
Now, If I go to "Carriers", there are many listed there.
Yes, my cell phone protocols are SMTP. Do I need to change them to SNPP?
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ivorymiller, NC
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Tue Oct 20, 2009 3:02 pm Post subject: |
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The protocol used depends on the one supported by the carrier providing signal to the device. You can find your log files at c:/pagegate data/logs
where C; = the local drive of the machine running PageGate server_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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ivorymiller
Joined: 23 Sep 2009
Posts: 6
Location: Cleveland County, NC
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| Posted: Tue Oct 20, 2009 4:47 pm Post subject: I am sorry! |
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| I posted my logs here in the forum. Please forgive me. Can you remove them? I have sent the logs to support@notepage.com.
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ivorymiller, NC
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