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jamoore
Joined: 22 Oct 2007
Posts: 6
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 Posted: Tue Sep 01, 2009 8:56 am Post subject: Can't Send Texts - All Failed |
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| I am unable to send out text messages. All come back as failed. Please advise. Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Tue Sep 01, 2009 9:01 am Post subject: |
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Well, first off, we need a little more information. How are you delivering the messages? Which carriers are you delivering the messages to? Is this something that has worked and stopped or is this a new setup? Has anything on your internet service changed recently? Have you changed internet services?
Also, if you would, please send a copy of your log file (c:\program files\notepager pro\npp.log) to support at notepage dot com |
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jamoore
Joined: 22 Oct 2007
Posts: 6
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| Posted: Tue Sep 01, 2009 9:16 am Post subject: Can't Send Texts - All Failed |
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| We have about 150 Sales Associates I send messages to. They all have different carriers - AT&T, Sprint, T-Mobile, US Cellular and Verizon. We haven't changed anything as far as internet service. It was working fine until yesterday.
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Tue Sep 01, 2009 9:26 am Post subject: |
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| Hmm... I definitely need to see the log file, then. |
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jamoore
Joined: 22 Oct 2007
Posts: 6
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| Posted: Tue Sep 01, 2009 9:39 am Post subject: |
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| I sent something to notepage.com, but I couln't find the "log"... please advise. Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Tue Sep 01, 2009 9:47 am Post subject: |
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If you couldn't find the file, specifically, you can copy and paste the dialer log into an email.
1) Open NotePager Pro.
2) Go to View - Dialer Log.
3) Left click on the Clipboard button.
At that point, you can paste it into an email. |
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jamoore
Joined: 22 Oct 2007
Posts: 6
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| Posted: Tue Sep 01, 2009 9:58 am Post subject: |
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Okay... I copied and pasted the log and sent it to notepage.com
Thanks for your help!
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