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Webgate recipients not updating

 
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pwright



Joined: 04 Sep 2005
Posts: 28
PostPosted: Sat Jan 31, 2009 12:23 pm    Post subject: Webgate recipients not updating Reply with quote
How do I force Webgate to refresh the recipient list.
I made changes in PG Admin & the changes don't seem to be pushing out to the Webgate page when viewed in IE 7.0
Currently running PG v 5.0
Thks, Phil
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Tech Support



Joined: 25 Aug 2003
Posts: 4405
PostPosted: Mon Feb 02, 2009 1:09 pm    Post subject: Reply with quote
Well, with IE, you have to do a 'force refresh' (hold shift and click refresh) to view new website content. Otherwise IE pulls from the local cache instead, in most cases.
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pwright



Joined: 04 Sep 2005
Posts: 28
PostPosted: Mon Feb 02, 2009 8:48 pm    Post subject: Webgate not updating Reply with quote
It appear that the changes I'm making in Admin aren't pushing through to the internet.
I've changed a couple of phone numbers & the original recipient is still getting pages not the changed person. Nothing changes on the webpage either.
Suggestions ??
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OzCom



Joined: 22 Oct 2003
Posts: 1123
Location: US
PostPosted: Tue Feb 03, 2009 6:54 am    Post subject: Reply with quote
When you send messages to the changed recipient through ADMIN (Right click on recipient name, send messae) - does it go to the proper person? If yes, Are you certain that yout webform is pointing at the correct database?



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Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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Tech Support



Joined: 25 Aug 2003
Posts: 4405
PostPosted: Tue Feb 03, 2009 10:29 am    Post subject: Reply with quote
Also, in general, GetWeb issues like this can sometimes be better resolved via phone as it's easier to explain what's happening. If you would, please email your contact information to support at notepage dot com.
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