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Uniform129
Joined: 10 Jun 2007
Posts: 11
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 Posted: Sat Oct 04, 2008 12:41 pm Post subject: Duplicate Messages |
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I need help trouble shooting a problem that we have always had in NotePage Pro; but which seems to be growing in frequency.
When we send out text messages to cellular phones, we would occasionally have the person tell us that they recieved the same message twice. Lately, it seems that almost every message that is sent is recieved twice by the device it is sent to. I have even seen times when we send 1 message, and the recipient gets the message 4 times.
Is this a known or common problem, and if so, is there an easy solution?
Jim S
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Oct 06, 2008 10:17 am Post subject: |
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Jim,
That could be caused by a few different things, so we need to narrow down what could be causing it.
With the computer that's running NotePager Pro, do you have multiple logins on the system and does each login run NotePager Pro?
Also, when you watch the message leave the system, how many messages do you see are sent? |
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Uniform129
Joined: 10 Jun 2007
Posts: 11
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| Posted: Wed Oct 08, 2008 4:04 pm Post subject: |
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| We run the note page program off of a network drive that is shared by several people when they logon to a computer. We installed note page pro onto each pc's local drive, as to allow the dll files to be at each station, however when sending pages, they access the program from the shared drive, so that they have the latest recipient database available. It is possible for more than 1 person to be logged in and accessing note page pro at the same time, but that doesnt seem to affect when the duplicate messages are being sent. When looking at the sent message log, and also at the log as the messages are being sent, it only shows it going out once.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Wed Oct 08, 2008 4:07 pm Post subject: |
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| NotePager Pro is not intended to be run from a network drive. It is a single user, standalone program that should only be run from a single computer. To do what you want to do, we would recommend purchasing the network version of our program: PageGate |
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NotePage Sales
Site Admin
Joined: 23 Apr 2004
Posts: 265
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| Posted: Wed Oct 08, 2008 4:31 pm Post subject: |
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PageGate is a networking program with administrative control over the central settings and database.
PageGate's GUI Client Interface is a graphical user interface for users to send messages to recipients from computers networked to the main PageGate software.
Regardless of the Interfaces, PageGate sends text messages out your internet connection and modems to cellular phones.
More information and download a free trial of PageGate software at http://www.notepage.net/software.htm
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NotePage Sales
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