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paulhaines
Joined: 23 Apr 2008
Posts: 6
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 Posted: Thu Aug 21, 2008 9:55 am Post subject: Warning users when closing NP Pro while sending messages |
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Is there any way to warn the user when they try closing Notepager Pro and are still in the middle of sending out pages? Some of our users keep forgetting to leave it running until all of the pages are sent out.
Otherwise when they go back in and send a new page, all of the pending ones go out as well.
Paul
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Fri Aug 22, 2008 12:13 pm Post subject: |
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| Currently, no, there isn't an option that will warn a user if there are pending messages when they close the program. The program, however, will finish any transactions it is in the middle processing before properly closing itself out, barring the computer being shut down or rebooted. |
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paulhaines
Joined: 23 Apr 2008
Posts: 6
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| Posted: Sat Aug 23, 2008 7:29 pm Post subject: |
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Ok, sounds like a good feature request for a future version.
Is there a way maybe to minimize the application to the system tray when they try to close the program? Similar to say, ZoneAlarm, which never closes unless you right-click the system tray icon and explicitly choose the close option.
The problem we're having is because they're closing the app while in the middle of the paging, the rest of the messages never make it out. Then hours later the person re-launches Notepager and the old pages go out. Then we have people calling asking why there were sent so late.
Paul
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Sat Aug 23, 2008 8:04 pm Post subject: |
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Consider upgrading to PageGate - individual users can close PageGate client instances but the PageGate engine runs 24/7 processing messages. You will also see a significant decrease in your throughput time depending on how many optional connectors you license_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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paulhaines
Joined: 23 Apr 2008
Posts: 6
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| Posted: Sun Aug 24, 2008 10:07 pm Post subject: |
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We are using PageGate to send the pages. The reason for the Notepager to Pagegate interface (SMTP to the Pagegate server) is due to the number of paging groups that the users maintain themselves.
This particular situation requires they use Notepager to initiate the pages.
-Paul
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Mon Aug 25, 2008 6:04 am Post subject: |
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With PageGate CLIENT properly configured, you can accomplish the same thing you are looking for AND defeat the issue you're having with NPP being terminated while jobs are in process_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Aug 25, 2008 7:04 am Post subject: |
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| paulhaines wrote: |
Ok, sounds like a good feature request for a future version.
Is there a way maybe to minimize the application to the system tray when they try to close the program? Similar to say, ZoneAlarm, which never closes unless you right-click the system tray icon and explicitly choose the close option.
The problem we're having is because they're closing the app while in the middle of the paging, the rest of the messages never make it out. Then hours later the person re-launches Notepager and the old pages go out. Then we have people calling asking why there were sent so late.
Paul |
It can already do that. Go to Tools - Settings - Display and you should see the option to Minimize To either the System Tray or Task Bar. |
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paulhaines
Joined: 23 Apr 2008
Posts: 6
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| Posted: Mon Aug 25, 2008 8:13 am Post subject: |
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| Quote: |
| It can already do that. Go to Tools - Settings - Display and you should see the option to Minimize To either the System Tray or Task Bar. |
From what I can tell, minimizing to the system tray or task bar is just that - only on a minimize. What I would have liked is if they closed the NotePager main form, that it would minimize rather than close.
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| With PageGate CLIENT properly configured, you can accomplish the same thing you are looking for AND defeat the issue you're having with NPP being terminated while jobs are in process |
I'd have to look at the PageGate client. The users have something like 150+ paging groups that frequently change. I don't want them being able to edit all the groups that currently exist on the PageGate server for things that are not theirs. Their groups are only applicable to them and to noone else in the company.
Paul
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Aug 25, 2008 8:19 am Post subject: |
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| Ah... sorry about that, I didn't read all the way through. I thought you were looking for a way to minimize to the system tray, not close to the system tray. |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Mon Aug 25, 2008 12:44 pm Post subject: |
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We have used the "Display Group" functionality of PGClient for many of our Public Safety installations. Basically, it allows a specific user to only access and message specific recipients and groups. For example: FIRE can only work with fire staff, POLICE can only work with police staff, DISPATCH can work with POLICE and FIRE, ADMIN can work with ALL recipients in database. The only limitation is the one governed by your PageGate license_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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