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ptspts



Joined: 25 Sep 2006
Posts: 23
PostPosted: Tue Aug 26, 2008 4:41 pm    Post subject: email delivery failure Reply with quote
I have Pagegate v4 and NotePager v3. With each page sent to the recipient, an email should be sent as well since that’s how we set it up. I am having problem from a particular group of users sending the emails across; the pages are sent fine. What is preventing the email delivery?

Pam



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Pamela T. Shim
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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US
PostPosted: Tue Aug 26, 2008 4:50 pm    Post subject: Reply with quote
Is port 25 open on your network?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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ptspts



Joined: 25 Sep 2006
Posts: 23
PostPosted: Tue Aug 26, 2008 5:05 pm    Post subject: Reply with quote
That's what I was thinking (SMTP port) but not sure how to check the port status by individual server.

Pam



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Pamela T. Shim
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OzCom



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PostPosted: Tue Aug 26, 2008 8:01 pm    Post subject: Reply with quote
On the PageGate server:

1) In Windows, go to Start - Run.

2) In the run menu, type the following and click on OK: command

3) In the command prompt, type the following and hit enter: telnet notepage.com 25

After you hit enter, if it comes back with a 220 response, that means port 25 is open and that a program (antivirus/firewall) is preventing NotePager Pro from using it. If it says it couldn't establish a connection to the host over port 25, that means that either your ISP or local network admin has blocked the port and you must use an internal mail server for SMTP delivery



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
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