PageGate Bug when receiving/sending multiple msgs for a user

[sirjames]

I'm using PageGate version 5.0.8 and I'm using the Tap-in interface to receive messages then these messages gets sent to mobile users via a GSM modem.
Here is the issue that I'm encountering ...

When Multiple messages for a single user are received through the Tap-in interface they are getting combined/added together by PageGate before it gets sent to the user through the connector (using GSM Modem).


Here's the recipient's setting:
Type: Normal
Max Chars: 480

Carrier Setting's max Char is set to 160.

Here's an example of how it is happening...

1. Multiple Messages are received via Tap-in for a single user:

1st Msg: Test Msg 1
2nd Msg: Test Msg 2
3rd Msg: Test Msg 3

Note: I checked the PGTap.log and saw nothing unusual on the logs.

2. The messages gets combined in an incrementing manner before it gets sent. This is how it looks like on the mobile phone and on the messages sent by the connector based on the logs.

1st Msg: Test Msg 1
2nd Msg: Test Msg 1Test Msg 2
3rd Msg: Test Msg 1Test Msg 2Test Msg 3

Here is how it looks like on the logs:

PDTap.log
BEGIN:

5/10/2008 9:04:59 AM Sent:ATS0=1<CR>
5/10/2008 9:04:59 AM Received:ATS0=1<CR>
5/10/2008 9:04:59 AM Received:ATS0=1<CR><CR><LF>OK<CR><LF>
5/10/2008 9:11:32 AM Received:ATS0=1<CR><CR><LF>OK<CR><LF><CR><LF>RING<CR><LF>
5/10/2008 9:11:52 AM Received:ATS0=1<CR><CR><LF>OK<CR><LF><CR><LF>RING<CR><LF>
5/10/2008 9:11:52 AM New connection accepted
5/10/2008 9:11:52 AM Received:<LF>
5/10/2008 9:11:52 AM Sending protocol identifier
5/10/2008 9:11:57 AM Received:<LF><CR>
5/10/2008 9:11:57 AM Sent:ID=
5/10/2008 9:11:57 AM Sent:ID=
5/10/2008 9:11:58 AM Received:<LF><CR><ESC>PG1<CR>
5/10/2008 9:11:58 AM Received request for automatic TAP mode
5/10/2008 9:11:58 AM Sent:<CR><ACK><CR>
5/10/2008 9:11:58 AM Sent:<ESC>[p<CR>
5/10/2008 9:11:58 AM TAP in progress, waiting for data block
5/10/2008 9:12:00 AM Received:<STX>N41248<CR>Test Msg 1<CR><ETX>4:8<CR>
5/10/2008 9:12:00 AM Data block received
5/10/2008 9:12:00 AM Sent:<CR><ACK><CR>
5/10/2008 9:12:00 AM Message accepted. Recipient: n41248
5/10/2008 9:12:01 AM Received:<STX>N41248<CR>Test Msg 2<CR><ETX>4:9<CR>
5/10/2008 9:12:01 AM Data block received
5/10/2008 9:12:01 AM Sent:<CR><ACK><CR>
5/10/2008 9:12:01 AM Message accepted. Recipient: n41248
5/10/2008 9:12:02 AM Received:<STX>N41248<CR>Test Msg 3<CR><ETX>4::<CR>
5/10/2008 9:12:02 AM Data block received
5/10/2008 9:12:02 AM Sent:<CR><ACK><CR>
5/10/2008 9:12:02 AM Message accepted. Recipient: n41248
5/10/2008 9:12:02 AM Received:<EOT><CR>
5/10/2008 9:12:02 AM Sent:<ESC><EOT><CR>
5/10/2008 9:12:03 AM Modem hung up

END

Here's how it looks like on the PGDial1.log ...
BEGIN
5/10/2008 9:12:04 AM ========================================
5/10/2008 9:12:04 AM Start connection to carrier: SMC_GSM_1
5/10/2008 9:12:04 AM Connect using GSM protocol
5/10/2008 9:12:04 AM Setting communication parameters (115200,n,8,1)
5/10/2008 9:12:05 AM ----------------------------------------
5/10/2008 9:12:05 AM Working on message to: n41248 from:
5/10/2008 9:12:05 AM Formatting message
5/10/2008 9:12:05 AM Message contained in a single packet
5/10/2008 9:12:05 AM Sending packet
5/10/2008 9:12:05 AM Sent:AT+CMGS="09178806461"<CR>
5/10/2008 9:12:06 AM Received:<CR><LF>>
5/10/2008 9:12:06 AM Sent:Test Msg 1<SUB>
5/10/2008 9:12:08 AM Received:<CR><LF>+CMGS: 125<CR><LF><CR><LF>OK<CR><LF>
5/10/2008 9:12:08 AM Packet sent successfully
5/10/2008 9:12:08 AM SUCCESSFUL Stn:5 To:n41248 Msg:Test Msg 1
5/10/2008 9:12:08 AM ----------------------------------------
5/10/2008 9:12:08 AM Working on message to: n41248 from:
5/10/2008 9:12:08 AM Formatting message
5/10/2008 9:12:08 AM Message contained in a single packet
5/10/2008 9:12:08 AM Sending packet
5/10/2008 9:12:08 AM Sent:AT+CMGS="09178806461"<CR>
5/10/2008 9:12:09 AM Received:<CR><LF>>
5/10/2008 9:12:09 AM Sent:Test Msg 1Test Msg 2<SUB>
5/10/2008 9:12:12 AM Received:<CR><LF>+CMGS: 126<CR><LF><CR><LF>OK<CR><LF>
5/10/2008 9:12:12 AM Packet sent successfully
5/10/2008 9:12:12 AM SUCCESSFUL Stn:5 To:n41248 Msg:Test Msg 1Test Msg 2
5/10/2008 9:12:12 AM ----------------------------------------
5/10/2008 9:12:12 AM Working on message to: n41248 from:
5/10/2008 9:12:12 AM Formatting message
5/10/2008 9:12:12 AM Message contained in a single packet
5/10/2008 9:12:12 AM Sending packet
5/10/2008 9:12:12 AM Sent:AT+CMGS="09178806461"<CR>
5/10/2008 9:12:12 AM Received:<CR><LF>>
5/10/2008 9:12:12 AM Sent:Test Msg 1Test Msg 2Test Msg 3<SUB>
5/10/2008 9:12:15 AM Received:<CR><LF>+CMGS: 127<CR><LF><CR><LF>OK<CR><LF>
5/10/2008 9:12:15 AM Packet sent successfully
5/10/2008 9:12:15 AM SUCCESSFUL Stn:5 To:n41248 Msg:Test Msg 1Test Msg 2Test Msg 3
END

Can someone from support help me?

[OzCom]

Would it be possible to send a copy of the log from the SENDING application? (The outbound connection log from the system generating the TAP transmission)

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[sirjames]

Here's the log from the sender machine ... I also used pagegate to simulate this bug. The system time on the sender machine is different from the sytem time of the recipient machine but that will not pose as the cause of this problem.

5/10/2008 8:57:00 AM Time synchronized with scheduler
5/10/2008 9:13:24 AM ========================================
5/10/2008 9:13:24 AM Start connection to carrier: SMCTAP
5/10/2008 9:13:24 AM Connect using TAP protocol
5/10/2008 9:13:24 AM Setting communication parameters (115200,e,7,1)
5/10/2008 9:13:25 AM Attempting to reset modem
5/10/2008 9:13:27 AM Sent:AT<CR>
5/10/2008 9:13:28 AM Received:<CR><LF>OK<CR><LF>
5/10/2008 9:13:28 AM Modem reset
5/10/2008 9:13:28 AM Attempting to send dialer init string
5/10/2008 9:13:28 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
5/10/2008 9:13:29 AM Received:<CR><LF>OK<CR><LF>
5/10/2008 9:13:29 AM Dialer init string sent
5/10/2008 9:13:29 AM Attempting to send carrier init string
5/10/2008 9:13:29 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
5/10/2008 9:13:30 AM Received:<CR><LF>OK<CR><LF>
5/10/2008 9:13:30 AM Carrier init string sent
5/10/2008 9:13:30 AM Dialing carrier
5/10/2008 9:13:30 AM Sent:ATDT08498713<CR>
5/10/2008 9:13:38 AM Waiting for connection
5/10/2008 9:14:00 AM Received:<CR><LF>CONNECT 1200<CR><LF>
5/10/2008 9:14:00 AM Connected to carrier
5/10/2008 9:14:00 AM Waiting for protocol initialization
5/10/2008 9:14:04 AM Sent:<CR>
5/10/2008 9:14:04 AM Received:ID=
5/10/2008 9:14:04 AM TAP protocol detected
5/10/2008 9:14:05 AM Sent:<ESC>PG1<CR>
5/10/2008 9:14:06 AM Received:<CR><ACK><CR><ESC>[p<CR>
5/10/2008 9:14:06 AM Received:<CR><ACK><CR><ESC>[p<CR>
5/10/2008 9:14:06 AM Automatic TAP mode accepted
5/10/2008 9:14:06 AM ----------------------------------------
5/10/2008 9:14:06 AM Working on message to: n41248 from:
5/10/2008 9:14:06 AM Formatting message
5/10/2008 9:14:06 AM Message contained in single packet
5/10/2008 9:14:06 AM Message contained in single block
5/10/2008 9:14:06 AM Sending block
5/10/2008 9:14:06 AM Sent:<STX>N41248<CR>Test Msg 1<CR><ETX>4:8<CR>
5/10/2008 9:14:07 AM Received:<CR><ACK><CR>
5/10/2008 9:14:07 AM Block sent successfully
5/10/2008 9:14:07 AM Packet sent successfully
5/10/2008 9:14:07 AM SUCCESSFUL Stn:0 To:n41248 Msg:Test Msg 1
5/10/2008 9:14:07 AM ----------------------------------------
5/10/2008 9:14:07 AM Working on message to: n41248 from:
5/10/2008 9:14:07 AM Formatting message
5/10/2008 9:14:07 AM Message contained in single packet
5/10/2008 9:14:07 AM Message contained in single block
5/10/2008 9:14:07 AM Sending block
5/10/2008 9:14:07 AM Sent:<STX>N41248<CR>Test Msg 2<CR><ETX>4:9<CR>
5/10/2008 9:14:08 AM Received:<CR><ACK><CR>
5/10/2008 9:14:08 AM Block sent successfully
5/10/2008 9:14:08 AM Packet sent successfully
5/10/2008 9:14:08 AM SUCCESSFUL Stn:0 To:n41248 Msg:Test Msg 2
5/10/2008 9:14:08 AM ----------------------------------------
5/10/2008 9:14:08 AM Working on message to: n41248 from:
5/10/2008 9:14:08 AM Formatting message
5/10/2008 9:14:08 AM Message contained in single packet
5/10/2008 9:14:08 AM Message contained in single block
5/10/2008 9:14:08 AM Sending block
5/10/2008 9:14:08 AM Sent:<STX>N41248<CR>Test Msg 3<CR><ETX>4::<CR>
5/10/2008 9:14:09 AM Received:<CR><ACK><CR>
5/10/2008 9:14:09 AM Block sent successfully
5/10/2008 9:14:09 AM Packet sent successfully
5/10/2008 9:14:09 AM SUCCESSFUL Stn:0 To:n41248 Msg:Test Msg 3
5/10/2008 9:14:09 AM Sent:<EOT><CR>
5/10/2008 9:14:09 AM Attempting to hang up modem
5/10/2008 9:14:13 AM Sent:AT<CR>
5/10/2008 9:14:14 AM Received:<CR><LF>OK<CR><LF>
5/10/2008 9:14:14 AM Modem hung up
5/10/2008 9:34:00 AM Log ping...

[Tech Support]

Can you go into your PageGate program folder and find the program file named 'PGDial1.exe'? Right-click on the file, choose 'Properties' from the menu, select the second tab ('Version'), and post the exact version number of that file.

Thanks

[sirjames]

The exact version is "5.0.0.8" ...

[Tech Support]

It turns out this one was on our end. The dev team has a new build of the GetTAP module they've posted and would like to have you try. Here is the direct download link:

http://www.notepage.net/support/tapupdate.zip

You'll need to be absolutely certain that no part of PageGate is running when you unzip that file directly into the PageGate directory. When you do unzip the file, it'll ask if you want to overwrite the existing file, say yes.

After you do that, bring the system back up and see if it works properly now.

[sirjames]

noted with thanks ... I shall try it out and post the results.

[sirjames]

I tested the new GetTap interface ... it is already working as it should be =) ... Thanks