Asking PGMailServer service to start

[HahnM]

Hi there,
I'm evaluating Pagegate Version 5.0.8 on a Windows Server 2003 R2 Standard server. Currently it's the only application running on it. I can install it fine and run it as a service with a local admin account. So far so good.
I just cannot get the PGMailServer to run. anytime I start PageGate in the PageGate Server Monitor it continously says "Asking PGMailServer service to start".
In the Windows Event log it then says:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 26.06.2008
Time: 09:24:28
User: N/A
Computer: D-MONITOR
Description:
The PageGate Mail Server service terminated unexpectedly. It has done this 18 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

In the Application log it says (not as often):

Event Type: Error
Event Source: pgmailserver.exe
Event Category: None
Event ID: 1
Date: 26.06.2008
Time: 09:20:48
User: N/A
Computer: D-MONITOR
Description:
The description for Event ID ( 1 ) in Source ( pgmailserver.exe ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Access violation at address 004BE2C7 in module 'pgmailserver.exe'. Read of address 00000000.

All other services I want to run run fine (Server, Sched, GetMail, GetSerial, Client, Connectors).

Any ideas ?

Best regards from Germany
Markus

[Tech Support]

Try this:

Go into the Windows Control Panel.

Open the "System" icon.

Go to the Advanced tab.

Click on the Settings in the Performance section.

Go under the Data Execution Prevention tab.

Select the "Turn on DEP for all programs and services except those I select"

Left click on Add.

Browse to the PageGate program directory.

Select the pgmailserver.exe file and click on OK.

Left click on Add again.

Browse to the PageGate program directory.

Select the pggmail.exe file and click on OK.

Let's see if that takes care of it.

[HahnM]

Wonderful. That's it. It's working now. Thanks.
But why is this happening ?

[Tech Support]

On some systems, the DEP prevents the PGMailServer from properly accessing port 25 and certain components of the operating system needed to run SMTP Services. Unfortunately, the MailServer service errors out when that happens, which is why you were getting the notices in the event viewer.

By disabling DEP for the PGMailServer and GetMail facets of the program, they can now access what they need to and won't error out.