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Setting up Verizon BlackBerry SMS messages in Notepager

 
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gform400



Joined: 06 May 2008
Posts: 6

PostPosted: Tue May 06, 2008 5:27 pm    Post subject: Setting up Verizon BlackBerry SMS messages in Notepager Reply with quote

I am using Solarwinds monitoring tools and would like to set up an SMS alert for a critical node... I am using TAP with and internal modem... My modem has been tested and is operational, and I am able to dial out... I have tried the TAP numbers listed on the Notepager Pro website and am not able to get a connection... I would also like to verify that I am using the correct PIN ... I am using the 7 digit number, number less the area code...


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Wed May 07, 2008 3:22 am    Post subject: Reply with quote

use the phone's 10 digit number



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gform400



Joined: 06 May 2008
Posts: 6

PostPosted: Wed May 07, 2008 9:54 am    Post subject: Reply with quote

At this point I am not receiving an error on the PIN... I am pasting the dialer log in response, it appears that the [b]protocol is failing to initialize... [/b] I have tried 3 numbers, I chose this one because it uses a 7 character pin and there are 6 membners of my team who will be alerted do to an outage...

5/7/2008 10:47:57 AM Start connection to carrier: Verizon_2
5/7/2008 10:47:57 AM Connect using TAP protocol
5/7/2008 10:47:57 AM Setting communication parameters
5/7/2008 10:47:57 AM Sent:AT<CR><LF>
5/7/2008 10:47:58 AM Attempting to reset modem
5/7/2008 10:48:00 AM Sent:AT<CR>
5/7/2008 10:48:01 AM Received:<CR><LF>OK<CR><LF>
5/7/2008 10:48:01 AM modem reset
5/7/2008 10:48:01 AM Attempting to send carrier init string
5/7/2008 10:48:01 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
5/7/2008 10:48:02 AM Received:<CR><LF>OK<CR><LF>
5/7/2008 10:48:02 AM Carrier init string sent
5/7/2008 10:48:02 AM Dialing carrier
5/7/2008 10:48:03 AM Sent:ATDT91214-963-0100<CR>
5/7/2008 10:48:11 AM Waiting for connection
5/7/2008 10:48:18 AM Received:<CR><LF>CONNECT 1200<CR><LF>
5/7/2008 10:48:20 AM Connected to carrier
[b]5/7/2008 10:48:20 AM Waiting for protocol initialization
5/7/2008 10:48:25 AM Received:<CR><LF>NO CARRIER<CR><LF>[/b]
5/7/2008 10:48:25 AM Sent:<CR>
5/7/2008 10:48:28 AM Received:<CR>
5/7/2008 10:48:28 AM Sent:<CR>
5/7/2008 10:48:32 AM Received:<CR>
5/7/2008 10:48:32 AM Sent:<CR>
5/7/2008 10:48:38 AM Received:<CR>
5/7/2008 10:48:38 AM Sent:<CR>
5/7/2008 10:48:44 AM Received:<CR>
5/7/2008 10:48:44 AM Attempting to hang up modem
5/7/2008 10:48:46 AM Sent:AT<CR>
5/7/2008 10:48:47 AM Received:<CR><LF>OK<CR><LF>
5/7/2008 10:48:47 AM modem hung up


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed May 07, 2008 10:47 am    Post subject: Reply with quote

If you're trying to get a message through to a Verizon device, try using this TAP number: 18668230501



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gform400



Joined: 06 May 2008
Posts: 6

PostPosted: Wed May 07, 2008 11:03 am    Post subject: Reply with quote

HEre is the Dial Monitor log... I tried with the default inialization string, as well as the init string that does not use compression and error correction... Logs are copied respectively ... Carrier is setup with 8,N,1 ... No compression and error detection init string fails ...

5/7/2008 11:54:58 AM ====================================
5/7/2008 11:54:58 AM Start connection to carrier: Verizon
5/7/2008 11:54:58 AM Connect using TAP protocol
5/7/2008 11:54:58 AM Setting communication parameters
5/7/2008 11:54:58 AM Sent:AT<CR><LF>
5/7/2008 11:54:58 AM Attempting to reset modem
5/7/2008 11:55:01 AM Sent:AT<CR>
5/7/2008 11:55:01 AM Received:<CR><LF>OK<CR><LF>
5/7/2008 11:55:02 AM modem reset
5/7/2008 11:55:02 AM Attempting to send carrier init string
5/7/2008 11:55:02 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
5/7/2008 11:55:02 AM Received:<CR><LF>OK<CR><LF>
5/7/2008 11:55:03 AM Carrier init string sent
5/7/2008 11:55:03 AM Dialing carrier
5/7/2008 11:55:03 AM Sent:ATDT91866-823-0501<CR>
5/7/2008 11:55:11 AM Waiting for connection
5/7/2008 11:55:17 AM Received:<CR><LF>CONNECT 1200<CR><LF>
5/7/2008 11:55:19 AM Connected to carrier
5/7/2008 11:55:19 AM Waiting for protocol initialization
5/7/2008 11:55:23 AM Received:<CR><LF>NO CARRIER<CR><LF>
5/7/2008 11:55:23 AM Sent:<CR>
5/7/2008 11:55:26 AM Received:<CR>
5/7/2008 11:55:26 AM Sent:<CR>
5/7/2008 11:55:31 AM Received:<CR>
5/7/2008 11:55:31 AM Sent:<CR>
5/7/2008 11:55:36 AM Received:<CR>
5/7/2008 11:55:36 AM Sent:<CR>
5/7/2008 11:55:42 AM Received:<CR>
5/7/2008 11:55:42 AM Attempting to hang up modem
5/7/2008 11:55:45 AM Sent:AT<CR>
5/7/2008 11:55:45 AM Received:<CR><LF>OK<CR><LF>
5/7/2008 11:55:45 AM modem hung up
5/7/2008 11:55:45 AM Carrier retry limit reached. Marking pending messages as bad
5/7/2008 11:55:45 AM FAILED To:Greg Graves Frm:da-adggraves Msg:test

No compression / error correction ...

5/7/2008 12:01:06 PM ====================================
5/7/2008 12:01:06 PM Start connection to carrier: Verizon
5/7/2008 12:01:06 PM Connect using TAP protocol
5/7/2008 12:01:06 PM Setting communication parameters
5/7/2008 12:01:06 PM Sent:AT<CR><LF>
5/7/2008 12:01:07 PM Attempting to reset modem
5/7/2008 12:01:09 PM Sent:AT<CR>
5/7/2008 12:01:10 PM Received:<CR><LF>OK<CR><LF>
5/7/2008 12:01:10 PM modem reset
5/7/2008 12:01:10 PM Attempting to send carrier init string
5/7/2008 12:01:10 PM Sent:AT&FQ0V1X4&D2N0S37=5\N0%C0<CR>
5/7/2008 12:01:21 PM Received:<CR><LF>ERROR<CR><LF>
5/7/2008 12:01:21 PM Unable to send carrier init string
5/7/2008 12:01:21 PM Dialing carrier
5/7/2008 12:01:22 PM Sent:ATDT91866-823-0501<CR>
5/7/2008 12:01:30 PM Waiting for connection
5/7/2008 12:01:47 PM Received:<CR><LF>CONNECT<CR><LF>
5/7/2008 12:01:49 PM Connected to carrier
5/7/2008 12:01:49 PM Waiting for protocol initialization
5/7/2008 12:01:53 PM Received:<CR><LF>NO CARRIER<CR><LF>
5/7/2008 12:01:53 PM Sent:<CR>
5/7/2008 12:01:57 PM Received:<CR>
5/7/2008 12:01:57 PM Sent:<CR>
5/7/2008 12:02:01 PM Received:<CR>
5/7/2008 12:02:01 PM Sent:<CR>
5/7/2008 12:02:06 PM Received:<CR>
5/7/2008 12:02:06 PM Sent:<CR>
5/7/2008 12:02:12 PM Received:<CR>
5/7/2008 12:02:12 PM Attempting to hang up modem
5/7/2008 12:02:15 PM Sent:AT<CR>
5/7/2008 12:02:15 PM Received:<CR><LF>OK<CR><LF>
5/7/2008 12:02:15 PM modem hung up


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed May 07, 2008 11:09 am    Post subject: Reply with quote

Oh, no wonder. The carrier needs to be set up with 1200 baud, even parity, 7 data bits, and 1 stop bit as that's the settings the terminal is expecting to receive. Be sure to reset the init string to (auto) after you make those changes as your current init string is formatted for the wrong settings.



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gform400



Joined: 06 May 2008
Posts: 6

PostPosted: Wed May 07, 2008 1:51 pm    Post subject: Reply with quote

I made the change to set the Baud to 1200 7 E 1 ... And am still getting a waiting for protocol init ... HEre is the response after I receive the waiting for protocol init

5/7/2008 2:49:37 PM Waiting for protocol initialization
5/7/2008 2:49:41 PM Received:<CR><LF>NO CARRIER<CR><LF>

The Verizon website says to configure a wait to connect of 60 ... Currently researching a wait to connect setting... If you are familiar with this setting it would be greatly appreciated if you could point me in the right direction....


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gform400



Joined: 06 May 2008
Posts: 6

PostPosted: Wed May 07, 2008 4:02 pm    Post subject: Reply with quote

Here is tthe link to the Verizon website FAQ ...

http://support.vzw.com/faqs/TXT%20messaging/faq.html#item18


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gform400



Joined: 06 May 2008
Posts: 6

PostPosted: Thu May 08, 2008 1:27 pm    Post subject: Reply with quote

Has anyone been able to successfully setup Notepager pro to work correctly with Verizon Blackberry's ... I have followed the settings that Verizon has stated on their website as well as the directions from support here at the Notepager forum and am still unable to get past the followin error...

5/8/2008 10:54:14 AM Sent:ATDT91866-823-0501<CR>
5/8/2008 10:54:22 AM Waiting for connection
5/8/2008 10:54:28 AM Received:<CR><LF>CONNECT 1200<CR><LF>
5/8/2008 10:54:30 AM Connected to carrier
5/8/2008 10:54:30 AM Waiting for protocol initialization
[u]5/8/2008 10:54:34 AM Received:<CR><LF>NO CARRIER<CR><LF>[/u]


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Thu May 08, 2008 1:33 pm    Post subject: Reply with quote

Douible check with your VZW rep to ensure that that particular BlacBerry device has been configured properly in the TAP BES interface on their end



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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