Problems Sending Text Message

[533]

Hi,

I am currently trying a trial version of NotePager Pro to send text messages to a Bell Mobility cell phone. The intent is to eventually get Solarwinds Orion to utilize the send SMS alert and I believe it requires NotePager.

Upon trying the NotePager software, I am having issues to even get one text message out.

The analog modem currently connected is a 3Com Courier 56K Modem, 3CP3453.

The phone line it is connected to is currently provided by AllStream.

The cell phone I am trying to send a message to is provided by Bell Mobility

Here is the output log.

4/28/2008 1:19:33 PM ====================================
4/28/2008 1:19:33 PM Start connection to carrier: Test1
4/28/2008 1:19:33 PM Connect using TAP protocol
4/28/2008 1:19:33 PM Setting communication parameters
4/28/2008 1:19:33 PM Sent:AT<CR><LF>
4/28/2008 1:19:34 PM Attempting to reset modem
4/28/2008 1:19:36 PM Sent:AT<CR>
4/28/2008 1:19:36 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:19:37 PM modem reset
4/28/2008 1:19:37 PM Auto detecting modem init string
4/28/2008 1:19:37 PM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
4/28/2008 1:19:38 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:19:38 PM Attempting to send carrier init string
4/28/2008 1:19:38 PM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
4/28/2008 1:19:39 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:19:39 PM Carrier init string sent
4/28/2008 1:19:39 PM Dialing carrier
4/28/2008 1:19:39 PM Sent:ATDT18003316352<CR>
4/28/2008 1:19:48 PM Waiting for connection
4/28/2008 1:20:48 PM Received:<CR><LF>NO DIAL TONE<CR><LF>
4/28/2008 1:20:48 PM Unable to connect to carrier
4/28/2008 1:20:48 PM Attempting to hang up modem
4/28/2008 1:20:50 PM Sent:AT<CR>
4/28/2008 1:20:50 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:20:50 PM modem hung up
4/28/2008 1:21:09 PM ====================================
4/28/2008 1:21:09 PM Start connection to carrier: Test1
4/28/2008 1:21:09 PM Connect using TAP protocol
4/28/2008 1:21:09 PM Setting communication parameters
4/28/2008 1:21:09 PM Sent:AT<CR><LF>
4/28/2008 1:21:09 PM Attempting to reset modem
4/28/2008 1:21:11 PM Sent:AT<CR>
4/28/2008 1:21:12 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:21:12 PM modem reset
4/28/2008 1:21:12 PM Attempting to send carrier init string
4/28/2008 1:21:13 PM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
4/28/2008 1:21:13 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:21:14 PM Carrier init string sent
4/28/2008 1:21:14 PM Dialing carrier
4/28/2008 1:21:14 PM Sent:ATDT18003316352<CR>
4/28/2008 1:21:22 PM Waiting for connection
4/28/2008 1:22:22 PM Received:<CR><LF>NO DIAL TONE<CR><LF>
4/28/2008 1:22:22 PM Unable to connect to carrier
4/28/2008 1:22:22 PM Attempting to hang up modem
4/28/2008 1:22:25 PM Sent:AT<CR>
4/28/2008 1:22:25 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:24:00 PM FAILED To:Orion Frm:admini Msg:Test
4/28/2008 1:24:00 PM Carrier retry limit reached. Marking pending messages as bad
4/28/2008 1:24:00 PM modem hung up
4/28/2008 1:24:00 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:23:59 PM Sent:AT<CR>
4/28/2008 1:23:57 PM Attempting to hang up modem
4/28/2008 1:23:57 PM Unable to connect to carrier
4/28/2008 1:23:57 PM Received:<CR><LF>NO DIAL TONE<CR><LF>
4/28/2008 1:22:57 PM Waiting for connection
4/28/2008 1:22:49 PM Sent:ATDT18003316352<CR>
4/28/2008 1:22:49 PM Dialing carrier
4/28/2008 1:22:49 PM Carrier init string sent
4/28/2008 1:22:48 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:22:47 PM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
4/28/2008 1:22:47 PM Attempting to send carrier init string
4/28/2008 1:22:47 PM modem reset
4/28/2008 1:22:47 PM Received:<CR><LF>OK<CR><LF>
4/28/2008 1:22:46 PM Sent:AT<CR>
4/28/2008 1:22:44 PM Attempting to reset modem
4/28/2008 1:22:43 PM Sent:AT<CR><LF>
4/28/2008 1:22:43 PM Setting communication parameters
4/28/2008 1:22:43 PM Connect using TAP protocol
4/28/2008 1:22:43 PM Start connection to carrier: Test1
4/28/2008 1:22:43 PM ====================================
4/28/2008 1:22:25 PM modem hung up

It says there is no dial tone however, there is one.

Any assistance would be greatly appreciated.

Thanks,

[Tech Support]

I hate to point out the obvious but the answer is right there in your dialer log:

4/28/2008 1:23:57 PM Received:<CR><LF>NO DIAL TONE<CR><LF>

That means that the modem isn't getting a dial tone when it tries to pick up the phone line.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[Donb01]

Make sure your phone cord is not plugged into the PHONE jack on the modem. Only use the one marked LINE, WALL, TELCO or not having an icon resembing a phone next to it. The phone jack is disconnected when the modem goes off hook to prevent a downstream device from disrupting the connection.