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remadog
Joined: 15 Feb 2008
Posts: 5
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 Posted: Fri Feb 15, 2008 3:02 pm Post subject: SMTP Error 503 |
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I am running Notepager Pro. When trying to send a SMTP page I get an error of
Recieved: 503 Bad Sequence of Commands (specify MAIL first)**
I have browsed through the messageboards and so far have found nothing on this.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Fri Feb 15, 2008 3:34 pm Post subject: |
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| Can you either post or email (support at notepage dot com) a section of your dialer log that shows that? I think a little more info will help pinpoint the problem. |
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remadog
Joined: 15 Feb 2008
Posts: 5
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| Posted: Fri Feb 15, 2008 5:18 pm Post subject: SMTP Error 503 |
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Here is the log, I deleted about 60 lines of where it just said recieved.
2/15/2008 4:01:03 PM Dialer Started
2/15/2008 4:02:04 PM ====================================
2/15/2008 4:02:04 PM Start connection to carrier: AmericanMessaging
2/15/2008 4:02:04 PM Sending via SMTP
2/15/2008 4:02:04 PM ------------------------------------------------
2/15/2008 4:02:04 PM Working on message to: test pager from:
2/15/2008 4:02:04 PM Formatting message
2/15/2008 4:02:04 PM Message contained in single packet
2/15/2008 4:02:04 PM Looking up mailserver for alphapage.myairmail.com
2/15/2008 4:02:05 PM Trying host: mta1.myairmail.com
2/15/2008 4:02:05 PM Connected to: mta1.myairmail.com
2/15/2008 4:02:05 PM Received:220 mta1.myairmail.com Welcome to SpamFilterISP SMTP Server v3.5.4.727^^
2/15/2008 4:02:05 PM Sent:Ehlo Romeoville.org^^
2/15/2008 4:02:06 PM Received:
2/15/2008 4:02:50 PM Received:
---- Deleted extra lines here ----
2/15/2008 4:02:50 PM Received:
2/15/2008 4:02:50 PM No Response
2/15/2008 4:02:50 PM Sent:Helo Romeoville.org^^
2/15/2008 4:02:51 PM Received:503 Bad sequence of commands (specify MAIL first)^^
2/15/2008 4:02:51 PM Closing connection
2/15/2008 4:02:51 PM Sent:Quit^^
2/15/2008 4:02:51 PM Disconnected
2/15/2008 4:02:51 PM Message not accepted
2/15/2008 4:02:51 PM Message retry limit reached
2/15/2008 4:02:51 PM FAILED To:test pager Msg:test pager
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Fri Feb 15, 2008 5:52 pm Post subject: |
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It appears that you aren't receiving the proper response from their mailserver. It could possibly be a firewall problem on your end. Here is a test you can do:
On the same computer that NotePager Pro is on, go to your Start menu and choose All Programs (or just Programs in Win 2000), Accessories, and Command Prompt. This should give you a black windows with a DOS prompt ( c:\> )
At the prompt type:
telnet mta1.myairmail.com 25
Hit Enter and you should get something back like:
Connected to mta1.myairmail.com.
Escape character is '^]'.
220 mta1.myairmail.com Welcome to SpamFilterISP SMTP Server v3.5.4.727
Then type:
Ehlo Romeoville.org
Hit Enter and you should get something back like:
250-8BITMIME
250-SIZE 1024000
250 HELP
If not, then you either have some sort of Internet connectivity problem or more likely a firewall problem that is interfering with your outbound connection. |
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remadog
Joined: 15 Feb 2008
Posts: 5
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| Posted: Fri Feb 15, 2008 9:19 pm Post subject: |
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| I get both responses exactly as you described them. By the way I can send out SMTP pages to Nextel with no problem.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Feb 18, 2008 9:22 am Post subject: |
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Actually, if you're getting 60 some-odd blank lines of "Received" that means the dialer engine is malfunctioning. The easiest way to fix this is to update the build of the program. Here's what you'll want to do:
1) Using the Windows explorer, browse to the c:\program files\notepager pro\ directory.
2) In that directory, you should see a NPP.mdb file. If you have system set NOT to show you the extentions to file types, you'll see a file that is named NPP and the icon of the file will be a small, yellow key.
2a) If you want to view the extentions to files, which I highly recommend, you'll want to go to Tools -> Folder Options.
2b) In the Folder Options, go under the View Tab.
2c) UNCHECK "Hide extensions for known file types" and click on OK.
3) Make a copy of this file somewhere on your computer, preferrably to your My Documents folder or the root c:\
4) After you've made a copy of the database, uninstall NotePager Pro.
5) During the installation, it will prompt you if you want to remove all files, tell it yes.
6) Reboot the computer.
7) Once the computer comes back up, you'll want to visit our website: http://www.notepage.net
8) Click on the Download button under the NotePager Pro section.
9) After the file has been downloaded, run it.
10) This will take you through the installation for the latest version of NotePager Pro, including any patches we've released since you originally installed the program.
11) After you install the latest version of NotePager Pro, run the program once. Skip or cancel all of the wizards it prompt you to, then close the program.
12) After you've closed the program, go back to your Windows Explorer.
13) Find the copy of the NPP.mdb file that you made, whether you put it in your root c:\ or My Documents folder.
14) Copy this file directly into the c:\program files\notepager pro\ directory. It will ask you if you want to overwrite the file, say yes.
15) Once you do that, run NotePager Pro again. Everything should be restored and fully functional. |
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remadog
Joined: 15 Feb 2008
Posts: 5
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| Posted: Mon Feb 18, 2008 1:24 pm Post subject: error 503 |
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OK, I got past the error 503, but still cannot page, here is the current dialer log
2/18/2008 12:15:35 PM Start connection to carrier: AmericanMessaging
2/18/2008 12:15:35 PM Sending via SMTP
2/18/2008 12:15:35 PM ------------------------------------------------
2/18/2008 12:15:35 PM Working on message to: test pager from: remauser
2/18/2008 12:15:35 PM Formatting message
2/18/2008 12:15:35 PM Message contained in single packet
2/18/2008 12:15:35 PM Looking up mailserver for alphapage.myairmail.com
2/18/2008 12:15:55 PM Trying host: alphapage.myairmail.com
2/18/2008 12:16:10 PM Connected to: alphapage.myairmail.com
2/18/2008 12:16:10 PM Disconnected
2/18/2008 12:16:10 PM Message not accepted
2/18/2008 12:16:10 PM Message retry limit reached
2/18/2008 12:16:10 PM FAILED To:test pager Frm:remauser Msg:test1
2/18/2008 12:16:10 PM Carrier retry limit reached. Marking pending messages as bad
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remadog
Joined: 15 Feb 2008
Posts: 5
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| Posted: Mon Feb 18, 2008 1:41 pm Post subject: error 503 |
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I found the last piece of the puzzle, I had to turn off the VPN (virtual private networking) which must have been causing the last problem.
Thanks for your time.
Mike
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Mon Feb 18, 2008 5:02 pm Post subject: American Messaging |
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I noticed that you're using SMTP
A FAR better method for American Messaging is SNPP
the American Messaging SNPP host is
snpp.myairmail.com_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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