SMTP Error 530

[jlb28]

We upgraded our PageGate to v5 two days ago. Since the upgrade we have been having problems sending some SMTP messages. Most go through fine but some have the following error in the SMTP Incoming Log.

< New SMTP Connection Requested from 10.209.***.***
2/7/2008 10:19:48 AM > 220 pkg-chl3-mgpp2.meadwestvaco.com PageGate SMTP Server Ready
2/7/2008 10:19:48 AM < HELO pkgchl3mgpp2
2/7/2008 10:19:48 AM > 250 pkg-chl3-mgpp2.meadwestvaco.com welcomes pkgchl3mgpp2 (10.209.***.***)
2/7/2008 10:19:48 AM < MAIL FROM: <ProcessAlert@pkg-chl3-mgpp2.meadwestvaco.com>
2/7/2008 10:19:48 AM > 250 Sender <ProcessAlert@pkg-chl3-mgpp2.meadwestvaco.com> Accepted
2/7/2008 10:19:48 AM < RCPT TO: <cogen@pkg-chl3-mpgg2.meadwestvaco.com>
2/7/2008 10:19:48 AM > 530 Authentication required to relay
2/7/2008 10:19:48 AM < QUIT
2/7/2008 10:19:48 AM > 221 PageGate SMTP Server Disconnected
2/7/2008 10:19:48 AM < SMTP Connection Disconnected

Does anyone know what I need to do to correct this?

Thanks!! Jennifer

[OzCom]

Hi Jennifer,

Looks like an issue with your internal relay server. Are you now connecting directly to the internet or are you still going via Frame Relay to HQ and then out?

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[jlb28]

Thanks for posting Aaron.

I think we might have it corrected. We found another post for turning on SMTP authentication in PageGate v4. So far so good.

http://www.notepage.net/forum/viewtopic.php?t=794&highlight=local+domain

I'll post again if this did indeed fix our problem.

[jrm_30340]

I recently upgraded from 4.0 to 5.0.7 and I'm experiencing the same problem with SMTP 530 error msgs but with a few differences. Whenever a msg is sent with our domain or alias names our customers get the 530 error msg but if they use our IP address there is no problem.

I tried correcting the problem by setting the "SMTP_Auth" in the registry but that didn't make any difference.

Is this a DNS or a GetMail issue? Anyone have any thoughts on what might be going on and what I can do to fix this problem?

Thanks,

Jim