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rdelong1
Joined: 04 Jan 2008 Posts: 5
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Posted: Fri Jan 04, 2008 2:08 pm Post subject: set up help!!!! |
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what is a carrier phone number and how do i find it. our pagers are through american messaging but i don't know what exchange means?!
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Fri Jan 04, 2008 2:15 pm Post subject: |
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Since the pagers are through American Messaging, I'd actually recommend using the SNPP protocol instead of the TAP protocol.
Reset the protocol to SNPP and use this for the host: snpp.americanmessaging.net
Then when you configure your recipients, use the 10 digit pager number (no spaces or dashes) as the ID/PIN. |
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rdelong1
Joined: 04 Jan 2008 Posts: 5
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Posted: Mon Jan 14, 2008 1:30 pm Post subject: |
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nope unfortunatley it won't connect to carrier....i have the number from the company to use TAP, but when it starts to go through it says you must first dial a one......i'm really stuck here?!
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Mon Jan 14, 2008 1:38 pm Post subject: |
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This may sound like an odd question but do you have a modem in your computer? Judging by what you posted, I would assume you do but I wanted to verify.
As for the dialing a one, you would need to do that in the carrier settings. If you go into the carrier settings, it should have a field for the phone number. If you're hearing a message that asks you to enter a 1 before dialing, you'll need to make sure that the phone number in the carrier settings is the full phone number including the 1 and area code. |
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rdelong1
Joined: 04 Jan 2008 Posts: 5
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Posted: Mon Jan 14, 2008 1:50 pm Post subject: |
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Yes I havea modem...it says 14,400 fax modem....which is what makes me think i don't need a prefix of 9...but i tired that and it won't work, and I have a 1 in the carrier number and the pager device number. is there a number i can call to have someone walk me through on the phone?
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Mon Jan 14, 2008 1:55 pm Post subject: |
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We have our contact information posted on our website: http://www.notepage.net
Or you can email your contact information to support at notepage dot com and we'll give you a call. |
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rdelong1
Joined: 04 Jan 2008 Posts: 5
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Posted: Mon Jan 14, 2008 2:04 pm Post subject: |
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can you call me 812-885-1523???? PLEASE!!!!
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rdelong1
Joined: 04 Jan 2008 Posts: 5
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Posted: Mon Jan 14, 2008 2:19 pm Post subject: |
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nevermind, i found the number...thanks
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Mon Jan 14, 2008 3:19 pm Post subject: |
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We managed to get it working with the American Messaging WCTP host since I couldn't figure out why it was asking to use a 1 when we were using a 1 in the phone number and port 444 had been blocked on their network. |
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