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Pagegate Crash Error Message

 
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wcdes



Joined: 02 May 2007
Posts: 7

PostPosted: Mon Jan 07, 2008 10:12 am    Post subject: Pagegate Crash Error Message Reply with quote

Running PageGate 5.0.0.1 (will be doing minor version upgrade) with no problems until last Friday night.

At 9:00:27 PM, the PageGate program stopped. The log entry from PageGate.log is: 1/4/2008 09:00:27 PM Program Halted. Database error: 3046 Could not save; currently locked by another user, in Procedure: repeat_timer.

I was unable to find any pertinent entries in Windows event log and have really no idea as to what caused this and who/what the other user was.

The program did not try and restart. Can you explain what went wrong and what we need to do to keep it from happening again?

Thanks in advance for your help.
Don Sebastianelli
Warren County Dept of Emergency Services


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Tech Support



Joined: 25 Aug 2003
Posts: 4175

PostPosted: Mon Jan 07, 2008 10:14 am    Post subject: Reply with quote

This may sound like an odd question but do you have the PageGate database located on the same computer that the PageGate server runs from?



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wcdes



Joined: 02 May 2007
Posts: 7

PostPosted: Mon Jan 07, 2008 10:21 am    Post subject: Reply with quote

Yes, it is all on the same computer running Server 2003.


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PostPosted: Mon Jan 07, 2008 11:26 am    Post subject: Reply with quote

Hmm... that error message you received indicates that something had either the PageGate database or one of the main components of the program locked in process.

If you would, email your contact information to support at notepage dot com, there are a few things I'd like you to try and it would probably be easier to go over them by phone.



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