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rellis73
Joined: 15 Oct 2005
Posts: 22
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 Posted: Tue Sep 25, 2007 10:09 am Post subject: Problem with SMTP and Sprint PCS |
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| We are a public safety agency and use text messaging as a supplement to normal tone pagers when dispatching our volunteer fire and rescue memebers. This has turned into an issue with Sprint PCS recently. We are now receiving from their SMTP server a message stating 'too many connections from your host'. I have tried everything I know to talk to their customer service and their 'technical department' but no one seems to know what I am referring to. Has anyone else had this problem and who did you talk to to get it fixed or is there some other way to deliver these message to Sprint phones without going through SMTP?
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Rick
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Tue Sep 25, 2007 11:46 am Post subject: |
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Sprint, recently, has been becoming a bit more... limiting... in their acceptance of SMTP messages that don't originate from an SMTP Server. They've greylisted entire IP ranges, are refusing DNS connections from entire ISP's, etc. What you're running into is that Sprint has decided to limit the number of DNS connections that can be accepted within a given timeframe (not that they've told anyone what the timeframe is).
My best recommendation is that you find an SMTP Server (either a local Exchange server or your ISP's) that you can use to deliver your SMTP based messages to Sprint. If either host requires Authentication, you'll definitely need to upgrade to PageGate version 5 (if you aren't already using it) because version 4 can't handle SMTP authentication. |
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drea2711
Joined: 29 Nov 2007
Posts: 1
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| Posted: Mon Dec 03, 2007 1:44 pm Post subject: |
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| It would be best to move away from SMTP messaging, as it has these restrictions, and look to an aggregator which has an SMPP connection directly to our data center; or SNPP on CDMA (which is coming in the Q1 2008).
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Mon Dec 03, 2007 2:20 pm Post subject: |
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drea2711 - can you email me directly off list please?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Tue Dec 04, 2007 4:50 pm Post subject: |
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I just got off a conference call with some senior Sprint engineering folks: they advised that ALL Sprint CDMA phones can now be accesses via TAP. The Sprint TAP# is 888-656-1727_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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cstanley
Joined: 04 Nov 2003
Posts: 49
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| Posted: Wed Dec 12, 2007 10:13 am Post subject: Sprint PCS |
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| My Agency also uses Sprint PCS phones. I recently migrated to a new server and Sprint is refusing connections from my new IP address to their SMTP servers. We do not have the ability to send TAP messages. Can someone let me know how I can work around the SMTP with a little more detail.
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cstanley
Joined: 04 Nov 2003
Posts: 49
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| Posted: Fri Dec 14, 2007 12:57 pm Post subject: |
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[quote="Tech Support"]...My best recommendation is that you find an SMTP Server (either a local Exchange server or your ISP's) that you can use to deliver your SMTP based messages to Sprint. If either host requires Authentication, you'll definitely need to upgrade to PageGate version 5 (if you aren't already using it) because version 4 can't handle SMTP authentication.[/quote]
Can you tell me how this could be accomplished? I tried to set my GetMail to relay all mail to my local Exchange server and I cannot get it to work. My IS dept has configured the server to allow connections from my server with no change. I am using PageGate v5.0.6
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Fri Dec 14, 2007 12:59 pm Post subject: |
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| If you would, please email your Connector log(s) to support at notepage dot com so I can have a look at the response your Exchange Server is giving PageGate when it tries the connection. |
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cstanley
Joined: 04 Nov 2003
Posts: 49
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| Posted: Fri Dec 21, 2007 9:45 am Post subject: |
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I thought I would forward this information I received directly from Sprint support.
"I did some research on the issue and it appears that because of the increasing level of spam coming to the Sprint network our internal team is blacklisting IP addresses which they think has the remote possibility of being Spam. Quite a few customers are experiencing this on the public paging platform as a result of which there is a 2 week lag if not more in getting a wrong blacklisted IP address reverted back to a white listed IP address..."
They have offered to come out and discuss some 'other paging options' with us, but I am sure those won't be free.
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