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keiths
Joined: 17 Feb 2005
Posts: 34
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 Posted: Thu Dec 06, 2007 9:00 am Post subject: PageGeate server fails to start, causes error 3051. |
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Good Morning, Our PageGate server (version 4 program, originally installed in 2003) will not start and in the PGDial.log file is the following error message: 12/6/2007 7:37:03 AM Program Halted. Database error: 3051 The Microsoft Jet database engine cannot open the file '\\s-fd\sys\pagegate\pagegate.ldb'. It is already opened exclusively by another user, or you need permission to view its data. in Procedure: main2
12/6/2007 7:37:03 AM Restarting
12/6/2007 7:37:03 AM Module Stopped
The PC which is the PageGate server, has the following PageGate services status: PageGate-Started, Dialer1-Starting and Scheduler-Starting.
I've shut down (powered down)/restarted the PageGate server PC, but no change with this problem. I've verified that PageGate program folders (local server and network) permissions are admin and user 'full control'. I've also copied, the rebuilt the PageGate data base file, but again no change with the problem.
Any assistance is appreciated. Thanks, Keith.
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Thu Dec 06, 2007 9:55 am Post subject: |
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Based on the error message, look for the LDB file and delete it. If PageGate isn't currentlyl running and no one's running the PageGate Admin, the LDB file shouldn't exist.
Also, is the database not local to the PageGate Server?
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keiths
Joined: 17 Feb 2005
Posts: 34
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| Posted: Thu Dec 06, 2007 10:44 am Post subject: PageGeate server fails to start, causes error 3051. |
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| Thanks for the reply! Our Pagegate database is kept on our main file server so all the clients can access this database from their PageGate client program on their networked PC. I've tried to delete the LDB file, but no go. The PageGate server is shut down, yet I fail to delete this file. I'll check all the other client programs to ensure they're no open as well. Thanks.
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Tech Support
Joined: 25 Aug 2003
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| Posted: Thu Dec 06, 2007 11:01 am Post subject: |
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| Wait... if something has the LDB file locked in process, that's definitely part of, if not the, problem. If the PageGate Server is shut down and no one's running the PageGate Admin and you still can't delete the LDB file, something has it locked in process. You may need to reboot the file server for it to release the permission on that file so it can be removed.
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Donb01
Joined: 05 Dec 2007
Posts: 48
Location: Manitowoc, WI
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| Posted: Thu Dec 06, 2007 11:31 am Post subject: |
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| Quote: |
| The PC which is the PageGate server, has the following PageGate services status: PageGate-Started, Dialer1-Starting and Scheduler-Starting. |
Not to ask a dumb question here, but when you say PG will not start, are you TRYING to start it, or is that what is reported back when you boot the server PC?
The reason I ask is the information you provided above says the PageGate service is "Started". That means it's running. The dialer and scheduler don't seem to be running yet, but PG does.
You might want to go back into your services screen and for the PageGate service right click and say "Stop", and then see if it lets you delete the LDB file - that service running may be why the file is locked? Otherwise, like the Tech said, the file server may have an issue with the file.
The other thing you could do is shut down your PG Server PC and then try to delete the LDB from a different PC (with delete privilege). If it deletes it's still something on that PC that is locking the file.
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keiths
Joined: 17 Feb 2005
Posts: 34
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| Posted: Thu Dec 06, 2007 2:02 pm Post subject: PageGeate server fails to start, causes error 3051. |
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Hi Again, No question is dumb..., not asking a question is dumb!!
I've restarted our file server and the LDB file now goes away when PageGate is stopped, but the PageGate service does start, but Dial1 and Scheduler are starting and doesn't change status. No other client PC's are online with their PageGate client program, yet the same 3051 error still occurs.
Yes, the PageGate server does auto-start when its PC is restarted, but as noted above, the related services (dial1 and scheduler) do not due to the 3051 error of the LDB file.
Any other ideas?? Thanks again!!
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Donb01
Joined: 05 Dec 2007
Posts: 48
Location: Manitowoc, WI
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| Posted: Thu Dec 06, 2007 2:51 pm Post subject: |
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Have there been any recent changes to user accounts - either on the PC in question or on your file server/network? Pobbily someone was modifying a user (or a directory, etc) and the person who is running the PC no longer has access to the drive or directory where the file(s) are located??
I'm assuming this has worked all along, but someone could have lost Admin rights for the area in question.
The possibility the database is corrupt is also there, but that's more of a hassle to deal with unless you have access. It could have happened as easily as a power fail or reboot on the file server while the software was up & running.
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keiths
Joined: 17 Feb 2005
Posts: 34
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| Posted: Thu Dec 06, 2007 3:03 pm Post subject: PageGeate server fails to start, causes error 3051. |
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I'm the only 'admin' for our department's PageGate system, so no one else has access to the PageGate Admin setup (which only resides on the PageGate server PC and there is no remote admin access). Yes, our PageGate system has been running along just fine over these last few years. I was in the midst of calling NotePage to set up for the version 5 upgrade, but this problem arose, stopping the upgrade momentarily. I had 'rebuilt' the database (pagegate.mdb) earlier today, but that did not help in this situation.
I'm thinking of reloading the PageGate server program to see if this will clear up this issue, any further thoughts? Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Thu Dec 06, 2007 4:23 pm Post subject: |
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| As a follow up to this, we did get Keith back up and running after speaking on the phone. We're not sure what but something changed between his PageGate PC and the file server. After switching the run style to application, removing the delinquint services, then switching the run style back to Service and providing the proper credentials, everything is working now.
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