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dotexy
Joined: 14 Nov 2007
Posts: 5
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 Posted: Wed Nov 14, 2007 5:15 am Post subject: Notepager pro Message Pending |
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| My notepager Pro puts all mesages in pending without making any attempt to send. The connection monitor shows me just the number of messages pending. It started this morning.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Wed Nov 14, 2007 9:43 am Post subject: |
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| The next time you run NotePager Pro, bring up the Task Manager in Windows and go under the applications tab. Do you see npp.exe as well as nppdial.exe or do you not see nppdial.exe in the applications tab? |
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dotexy
Joined: 14 Nov 2007
Posts: 5
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| Posted: Wed Nov 14, 2007 9:52 am Post subject: |
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NPPDial.exe and NPP.exe are both running in the windows task manager.
My NotePager Pro file version is 3.0.5.0.
I've been trying to find a way out but didn't succeed.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Wed Nov 14, 2007 10:27 am Post subject: |
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If the messages are sitting in Pending and never going anywhere, it means something is either blocking the nppdial.exe from doing its job or the nppdial.exe isn't functioning properly. The first thing we need to do is try an uninstall/reinstall and see if that fixes it. Give this a try:
1) Using the Windows explorer, browse to the c:\program files\notepager pro\ directory.
2) In that directory, you should see a NPP.mdb file. If you have system set NOT to show you the extentions to file types, you'll see a file that is named NPP and the icon of the file will be a small,
yellow key.
2a) If you want to view the extentions to files, which I highly recommend, you'll want to go to Tools -> Folder Options.
2b) In the Folder Options, go under the View Tab.
2c) UNCHECK "Hide extensions for known file types" and click on OK.
3) Make a copy of this file somewhere on your computer, preferrably to your My Documents folder or the root c:\
4) After you've made a copy of the database, uninstall NotePager Pro.
5) During the installation, it will prompt you if you want to remove all files, tell it yes.
6) Reboot the computer.
7) Once the computer comes back up, you'll want to visit our website: http://www.notepage.net
8) Click on the Download button under the NotePager Pro section.
9) After the file has been downloaded, run it.
10) This will take you through the installation for the latest version of NotePager Pro, including any patches we've released since you originally installed the program.
11) After you install the latest version of NotePager Pro, run the program once. Skip or cancel all of the wizards it prompt you to, then close the program.
12) After you've closed the program, go back to your Windows Explorer.
13) Find the copy of the NPP.mdb file that you made, whether you put it in your root c:\ or My Documents folder.
14) Copy this file directly into the c:\program files\notepager pro\ directory. It will ask you if you want to overwrite the file, say yes.
15) Once you do that, run NotePager Pro again. Everything should be restored and fully functional. |
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dotexy
Joined: 14 Nov 2007
Posts: 5
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| Posted: Thu Nov 15, 2007 8:15 am Post subject: |
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Thanks for the support. Although i've not done the steps you highlighted, but i got it working.
I had to restart the system and the phone modem. It's been working properly since then.
I'm still keeping a close look on it anyway!
Thanks....
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