Getting TAP to work with PagePlus

[Cameron_Han]

Hi,

I hope this is not a repeat. I have been trying to get TAP to work with PagePlus today and can't seem to figure this out. I have tried TAP to my AT&T Blackberry and get the same "Unable to connect to carrier" message. Can someone tell me what I am missing or doing wrong from the modem log below? Thank you in advance for any guidance.

11/9/2007 9:59:41 AM ====================================
11/9/2007 9:59:41 AM Start connection to carrier: PagePlus
11/9/2007 9:59:41 AM Connect using TAP protocol
11/9/2007 9:59:41 AM Setting communication parameters
11/9/2007 9:59:42 AM Sent:AT<CR><LF>
11/9/2007 9:59:42 AM Attempting to reset modem
11/9/2007 9:59:44 AM Sent:AT<CR>
11/9/2007 9:59:45 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 9:59:45 AM modem reset
11/9/2007 9:59:45 AM Auto detecting modem init string
11/9/2007 9:59:45 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
11/9/2007 9:59:50 AM Received:<CR><LF>ERROR<CR><LF>
11/9/2007 9:59:50 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
11/9/2007 9:59:50 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 9:59:50 AM Attempting to send carrier init string
11/9/2007 9:59:51 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
11/9/2007 9:59:51 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 9:59:52 AM Carrier init string sent
11/9/2007 9:59:52 AM Dialing carrier
11/9/2007 9:59:52 AM Sent:ATDT918-663-2028<CR>
11/9/2007 10:00:00 AM Waiting for connection
11/9/2007 10:01:00 AM Unable to connect to carrier
11/9/2007 10:01:00 AM Attempting to hang up modem
11/9/2007 10:01:03 AM Sent:AT<CR>
11/9/2007 10:01:06 AM Received:O CARRIER<CR><LF>
11/9/2007 10:01:06 AM Attempting to hang up modem
11/9/2007 10:01:08 AM Sent:AT<CR>
11/9/2007 10:01:09 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 10:01:09 AM modem hung up

11/9/2007 11:33:43 AM ====================================
11/9/2007 11:33:43 AM Start connection to carrier: ATT
11/9/2007 11:33:43 AM Connect using TAP protocol
11/9/2007 11:33:43 AM Setting communication parameters
11/9/2007 11:33:43 AM Sent:AT<CR><LF>
11/9/2007 11:33:44 AM Attempting to reset modem
11/9/2007 11:33:46 AM Sent:AT<CR>
11/9/2007 11:33:47 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 11:33:47 AM modem reset
11/9/2007 11:33:47 AM Attempting to send carrier init string
11/9/2007 11:33:47 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
11/9/2007 11:33:48 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 11:33:48 AM Carrier init string sent
11/9/2007 11:33:48 AM Dialing carrier
11/9/2007 11:33:49 AM Sent:ATDT866-883-7243<CR>
11/9/2007 11:33:57 AM Waiting for connection
11/9/2007 11:34:57 AM Unable to connect to carrier
11/9/2007 11:34:57 AM Attempting to hang up modem
11/9/2007 11:34:59 AM Sent:AT<CR>
11/9/2007 11:35:02 AM Received:O CARRIER<CR><LF>
11/9/2007 11:35:03 AM Attempting to hang up modem
11/9/2007 11:35:05 AM Sent:AT<CR>
11/9/2007 11:35:05 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 11:35:05 AM modem hung up
11/9/2007 11:35:05 AM Carrier retry limit reached. Marking pending messages as bad
11/9/2007 11:35:05 AM FAILED To:Cameron Han Frm:sdrge_orion Msg:Testing from OKC1APP0002

[Tech Support]

What do you have the baud rate, data bits, parity, and stop bits set to?

[Cameron_Han]

I am an idiot. I forgot the 1 prefix. I am a little further along now, but still getting errors. See below. It is a bad id/pin now. I am using the 10 digits pager number and also some number that is on a sticker with no luck. My settings for this carrier is: even, 7, n, 1.

11/9/2007 11:54:11 AM Start connection to carrier: PagePlus
11/9/2007 11:54:11 AM Connect using TAP protocol
11/9/2007 11:54:11 AM Setting communication parameters
11/9/2007 11:54:12 AM Sent:AT<CR><LF>
11/9/2007 11:54:12 AM Attempting to reset modem
11/9/2007 11:54:14 AM Sent:AT<CR>
11/9/2007 11:54:15 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 11:54:15 AM modem reset
11/9/2007 11:54:15 AM Attempting to send carrier init string
11/9/2007 11:54:15 AM Sent:AT&FQ0V1X4&D2N0+MS=V22B,0<CR>
11/9/2007 11:54:16 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 11:54:17 AM Carrier init string sent
11/9/2007 11:54:17 AM Dialing carrier
11/9/2007 11:54:17 AM Sent:ATDT19186632028<CR>
11/9/2007 11:54:25 AM Waiting for connection
11/9/2007 11:54:39 AM Received:<CR><LF>CONNECT 2400<CR><LF>
11/9/2007 11:54:39 AM Connected to carrier
11/9/2007 11:54:39 AM Waiting for protocol initialization
11/9/2007 11:54:42 AM Received:ID=<LF><CR>
11/9/2007 11:54:42 AM TAP protocol detected
11/9/2007 11:54:43 AM Sent:<ESC>PG1<CR>
11/9/2007 11:54:43 AM Received:<CR><ACK><CR><ESC>[p<CR>
11/9/2007 11:54:44 AM Received:<CR><ACK><CR><ESC>[p<CR>
11/9/2007 11:54:44 AM Automatic TAP mode accepted
11/9/2007 11:54:44 AM ------------------------------------------------
11/9/2007 11:54:44 AM Working on message to: Inf_On-Call_Pager from: sdrge_orion
11/9/2007 11:54:44 AM Formatting message
11/9/2007 11:54:44 AM Message contained in single block
11/9/2007 11:54:44 AM Sending block
11/9/2007 11:54:44 AM Sent:<STX>133435<CR>sdrge_orion:Test from OKC1APP0002<CR><ETX><6<<CR>
11/9/2007 11:54:44 AM Received:<CR><RS><CR>
11/9/2007 11:54:44 AM Bad ID/PIN, or bad message content: Permanent failure
11/9/2007 11:54:44 AM The recipient's ID/PIN number was rejected, or the message is too long
11/9/2007 11:54:44 AM Message retry limit reached
11/9/2007 11:54:44 AM FAILED To:Inf_On-Call_Pager Frm:sdrge_orion Msg:Test from OKC1APP0002
11/9/2007 11:54:44 AM Sent:<EOT><CR>
11/9/2007 11:54:45 AM Attempting to hang up modem
11/9/2007 11:54:47 AM Sent:AT<CR>
11/9/2007 11:54:48 AM Received:<CR><LF>OK<CR><LF>
11/9/2007 11:54:48 AM modem hung up

[OzCom]

You mentioned you are connecting to ATT. If you mean ATT Wireless (cellular) - has the device been subscribed to the Enterprise Paging platform run by ATT to allow TAP protocol use? If not, it will not work. You can provision the device by going to www.enterprisepaging.com

Your log indicates that NPP is correctly connecting but the carrier is rejecting the message

11/9/2007 11:54:44 AM Bad ID/PIN, or bad message content: Permanent failure
11/9/2007 11:54:44 AM The recipient's ID/PIN number was rejected

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Tech Support]

You may want to contact PagePlus to verify this but in the log, I noticed you're passing a 7 digit ID/PIN. Most Paging terminals require the 10 digit pager number of the device you want to contact.