Sending to recipient using e-mail address

[lacja]

I just try to send to pagers using their e-mail address instead of pin id.
It works fine if e-mail adresses are in our own organization but as soos as I try to reach a pager with an address outside our organization, it fails.

Looks like:

10/2/2007 4:42:31 PM Working on message to: moisympatico from: test
10/2/2007 4:42:31 PM Formatting message
10/2/2007 4:42:31 PM Message contained in single packet
10/2/2007 4:42:31 PM Looking up mailserver for sympatico.ca
10/2/2007 4:42:41 PM Trying host: mxmta.sympatico.ca
10/2/2007 4:42:57 PM Connected to: mxmta.sympatico.ca
10/2/2007 4:42:57 PM Disconnected
10/2/2007 4:42:57 PM Message not accepted
10/2/2007 4:42:57 PM Failed Attempt Stn:0 To:moisympatico Frm:test

It does that with sympatico, Telepage, Bell, ...

[Tech Support]

The problem you're running into is that external DNS connection attempts are failing. The MX lookup is working fine (which is why it's able to find mxmta.sympatico.ca) but when a connection attempt to the MX host on port 25 is made, that connection attempt fails.

Do you know if port 25 is being filtered or blocked on your network?

[lacja]

I've talk with our mail server and network guys and the told me to use port 26.

Still does not work.

They asked me why it can't just use our smtp server to send mail just like other sendmail products. It there any option or check box to check and/or uncheck and tells the system to not try to reach companies smtp servers?

[Tech Support]

Sure, just tell it to use your SMTP server as a relay server.

1) Open the PageGate Admin.

2) Go to the Connectors - Global - SMTP section.

3) Put a check in 'Relay All Mail'.

4) Enter your SMTP server into the Relay Server field.

5) Click on Apply.