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CompuData
Joined: 25 Aug 2007
Posts: 3
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 Posted: Sat Aug 25, 2007 6:28 pm Post subject: PagegateGUI Client won't install |
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Our new terminal servers are Windows 2003 Standard servers. I've tried to launch the PGINSTALL (version 4.0) from both add/remove programs and by executing change user /install and after I select Install PageGate GUI Client, the pginstall program closes and nothing happens. When I check the Task Manager, there are no processes out there for PG installation.
What am I missing?
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OzCom
Joined: 22 Oct 2003
Posts: 1123
Location: US
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| Posted: Sat Aug 25, 2007 7:02 pm Post subject: |
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Permissions? Virus Scanners? Security rights?
LAso - are you installing from a PGV4 Cd or a recent download? (The downloadable one is v5 - NOT compatible with V4 database)_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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CompuData
Joined: 25 Aug 2007
Posts: 3
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| Posted: Sat Aug 25, 2007 8:00 pm Post subject: |
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Admin has full permissions to the install directory, we haven't installed the av software, yet. (not connected to the internet, yet, either), again, admin has full security rights. There are no error messages displayed either.
This is the 4.0 install from the CD. I tried to see if there was an update on the web, but all I found was 5.0 and I knew that wasn't going to help us so it wasn't downloaded.
Thanks for the prompt reply!
Jim
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Mon Aug 27, 2007 9:10 am Post subject: |
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| This may sound a silly question but when you're running the installation, are you inserting the CD and letting the CD run, then selecting one of the 4 installation options or are you copying the installation information off of the CD, locating a setup executable and manually running it?
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CompuData
Joined: 25 Aug 2007
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| Posted: Mon Aug 27, 2007 9:23 am Post subject: |
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No, frankly, since the PageGate directory was already network share, I assumed (apparently incorrectly) that we could access that share from a workstation (or terminal server in this case) and run the install across the network. I'm 30 miles from the actual site, so sneaker netting a CD from Workstation to workstation is not very practical.
Jim
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Mon Aug 27, 2007 10:55 am Post subject: |
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| The installation routine isn't built into the program directory. You could, however, copy the contents of the CD onto a network accessible directory but you'd definitely want to make sure that you ran the pgsetup.exe file. That's the executable that actually runs the installation.
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