| View previous topic :: View next topic |
| Author |
Message |
nadragon
Joined: 16 Nov 2005
Posts: 61
|
 Posted: Mon Aug 27, 2007 9:15 am Post subject: PG Admin Fatal Error and one of the dialer service stops. |
 |
|
Hello,
1.
We have been using the PageGate for long time and this is the first time to get the following error.
When I try to open the PG Admin, I got the following error.
[b]"Error #35602 key is not unique in collection in Procedure: treeform load"[/b]
Then I couldn't open the PG Admin.
Has anyone received such error?
2.
Once a while, one of the four dialer services stops and it causes the message delays, which is a big problem here.
We run the PageGate as Window Service. Is there a way why one of the dialers stops and what caused it?
And is there a solution for this?
Thank you in advance!!!
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Tue Aug 28, 2007 11:13 am Post subject: Re: PG Admin Fatal Error and one of the dialer service stops |
|
|
| nadragon wrote: |
Hello,
1.
We have been using the PageGate for long time and this is the first time to get the following error.
When I try to open the PG Admin, I got the following error.
"Error #35602 key is not unique in collection in Procedure: treeform load"
Then I couldn't open the PG Admin.
Has anyone received such error? |
That error means that there is a duplicate line somewhere in your databse, hence the key not being unique. More often than not, this happens when a duplicate recipient is written to the Users table of the PageGate database by an automated routine. Check your users table for any duplication.
| Quote: |
2.
Once a while, one of the four dialer services stops and it causes the message delays, which is a big problem here.
We run the PageGate as Window Service. Is there a way why one of the dialers stops and what caused it?
And is there a solution for this?
|
If you would, please email the log files from your PageGate Logging directory to support at notepage dot com and let us know the last date/time a dialer stopped. Without looking at the log files, I couldn't really guess at what was causing the issue.
|
|
| Back to top |
|
nadragon
Joined: 16 Nov 2005
Posts: 61
|
| Posted: Tue Aug 28, 2007 1:21 pm Post subject: |
|
|
Thank you!
1. Yes, there was a dupilcated value in the users table. Actually the two were different but I think one of the values were too long and truncated. For example, we had such values in Users table, and it caused the error.
aaa_bbb and aaa_bbb_ccc
2. I think that I found what was the problem. Accodring to our license document, we have only three dialers, but four dialers were turned on in PGAdmin.
I think that it caused the problem. Am I right?
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Tue Aug 28, 2007 1:32 pm Post subject: |
|
|
[quote="nadragon"]2. I think that I found what was the problem. Accodring to our license document, we have only three dialers, but four dialers were turned on in PGAdmin.
I think that it caused the problem. Am I right?[/quote]
Ah, that would definitely do it. If you were only licensed for 3 dialers and you had 4 dialers running, PageGate would disable one of them while doing its license checking routines.
|
|
| Back to top |
|
NotePage Sales
Site Admin
Joined: 23 Apr 2004
Posts: 265
|
| Posted: Tue Aug 28, 2007 2:50 pm Post subject: Re: PG Admin Fatal Error and one of the dialer service stops |
|
|
1 Additional Dialer can be upgraded for $100.00 at http://www.notepage.net/upgrades.htm
If using PageGate software version 4, you may want to also upgrade to the latest version 5. More information at http://www.notepage.net/pagegate-v5.htm
For a quote on NotePage letterhead, please contact "sales at notepage dot com"
_________________
NotePage Sales
|
|
| Back to top |
|
|
