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Wendy
Joined: 04 Jun 2007
Posts: 28
Location: Pennsylvania
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 Posted: Wed Aug 08, 2007 1:01 pm Post subject: NotePagerPro Fatal Error |
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Past few days when I try to access the Message History, I have received the following error in NotePager Pro:
Fatal database error: 3167 Record is deleted. in Procedure: log_form activate Program Halted
When you click ok, it exits out of NPP. I will then go back in to NPP and select View --> Message History and it will open.
Why am I receiving this error and how can I prevent it?
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Wendy
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Wed Aug 08, 2007 1:30 pm Post subject: |
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Generally, that error comes up when the program hasn't properly closed out a line in the messages table before the application terminates (when you're shutting your computer down, closing the program, etc).
To fix it, you can open the npp.mdb file in Microsoft Access, then go to Tools - Compact and Repair Database or you can email it to support at notepage dot com and we can have a look at it.
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Wendy
Joined: 04 Jun 2007
Posts: 28
Location: Pennsylvania
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| Posted: Wed Aug 08, 2007 1:58 pm Post subject: |
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| I compacted and repaired the DB and am now able to access the history repeatedly without receiving the error. Thanks for the help.
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Wendy
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Wendy
Joined: 04 Jun 2007
Posts: 28
Location: Pennsylvania
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| Posted: Wed Aug 15, 2007 7:37 am Post subject: |
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| I am still receiving the error on occassion and I will compact and repair the database. It will be good for a few days and then error again. I am going to send the db via email to be looked at.
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Wendy
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