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cswimm
Joined: 08 Aug 2007
Posts: 28
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 Posted: Thu Aug 09, 2007 10:11 am Post subject: Garbled messages |
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| We have been getting unreadable messages coming across the systems. Most pages are fine has anyone else had messed up pages? Thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Aug 09, 2007 10:14 am Post subject: |
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Does it happen with multiple carriers or is it only devices on one specific carrier?
Also, is it pagers, cel phones, or a combination that are receiving the odd characters? |
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cswimm
Joined: 08 Aug 2007
Posts: 28
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| Posted: Thu Aug 09, 2007 11:12 am Post subject: |
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| Arch Paging is the only carrier. So the problem might be on the carrier side?
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Aug 09, 2007 11:15 am Post subject: |
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Potentially. I think it might actually be device specific, since I've seen that a few times.
With the devices (I'm assuming they're pagers since you go through Arch Wireless) that are receiving the garbled messages, this may sound silly, but I'd like you to power the device off, take the battery out, wait 30 seconds, then pop the battery in and power it back on.
Then send a test message to the device and see if it receives the garbage characters again. That's a trick I picked up from Arch a few years ago. |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Aug 09, 2007 11:29 am Post subject: |
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It could also be:
Low battery
RF Interference (is the pager near an electric motor, PC, LCD Monitor, etc)
The pager may be slightly off frequency due to being dropped_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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cswimm
Joined: 08 Aug 2007
Posts: 28
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| Posted: Fri Aug 10, 2007 8:03 am Post subject: |
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| Thanks I will see if any of this will help
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