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tlyons
Joined: 02 May 2007
Posts: 2
Location: canada
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 Posted: Wed May 02, 2007 12:10 pm Post subject: Problems sending text to Rogers customer |
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| Why, when sending text messages to Rogers cell phones, do the messages go to Bad 99% of the time. Then - when requeing the messages, they may go, but it often takes 3 or 4 times of requeing before they go through. Sometimes, they NEVER go through. Why?
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Wed May 02, 2007 12:13 pm Post subject: |
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| It could be any number of things. Without seeing the log file of the command and response sequence, I couldn't tell you for sure. If you would, please email your c:\program files\notepager pro\npp.log file to support at notepage dot com
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tlyons
Joined: 02 May 2007
Posts: 2
Location: canada
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| Posted: Tue Jun 05, 2007 11:45 am Post subject: npp.log file from tlyons |
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Good Morning,
I have forwarded my npp.log file to Notepage support e-mail! Hope you can help me!
tlyons
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Tue Jun 05, 2007 12:07 pm Post subject: |
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| Just to repond to the forum thread, after reviewing the log file, the trouble you're running into is that the Rogers Terminal is responding as BUSY instead of with a connection response. My recommendation is that you contact Rogers' Tech Support and ask if they have another terminal you could use or if there is an ETA on that terminal coming back online.
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sczeck
Joined: 12 Jun 2007
Posts: 1
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| Posted: Tue Jun 12, 2007 4:27 pm Post subject: Rogers issues |
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This has been an ongoing issue for a few months.
I do Tech support for a Realestate office that uses Notepager Pro, same issue on & off. I have called Rogers twice recently, including today - spent nearly an hour getting bounced around to people who say its not their problem - went to about 7 different people and ended up in the wireless paging dept.
The nice lady there says they don't even support the dialup, so the options are to use the web site to message (ever try doing an "all page" to 30 people on the web site???) or live with the problem.
Last time I called, the Tech said it was because its a "free" access number that is over used, that we should call Rogers and purchase a dedicated access number, but today nobody knows what that is. Thi stech tried calling the number and it took him 4 - 5 tries to connect, so it is clearly a Rogers/phone company issue.
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