Pending Messages not Refreshing automaticlly

[DSwoffer]

When a User sends a message it will stay on the pending side of the client until they go to the pending menu and click refresh. Any ideas would be great.

[Tech Support]

First thing I'd like to have a look at is what version of the program you're using. If you would, browse to the c:\program files\pagegate client\ directory on one of your workstations. Then go into the properties of the PGC.exe file and let me know what it says under the version tab.

[DSwoffer]

The client version is 4.0.0.8
The server version is same

[Tech Support]

There are two things I'd like you to do. The first is to update your installation of the PageGate Server to 4.0.0.96. Here are the update steps:

1) Make a backup copy of your c:\program files\pagegate\pagegate.mdb file - this file contains all of your registration, carrier, recipient, mailbox, and connectors information.

2) Make a backup copy of the c:\program files\pagegate\mailboxes\ directory, if it exists.

3) We've posted a new build of PageGate on our website, so download the new installation from here:

http://www.notepage.net (click on the Download option under the PageGate section in the center of the page)

4) Shut PageGate down. Make sure that the system services are stopped, close the Admin, close the Monitor, and make sure nothing regarding PageGate is still running.

5) Uninstall PageGate. When prompted, select the full uninstall option.

6) Once the full uninstallation of Pagegate is complete, reboot the computer.

7) After the computer has been rebooted, manually browse to the c:\program files\ directory and if the PageGate directory still exists, delete it.

8) Use the pgv4.exe file you downloaded in step 3 to install the latest build of PageGate (select the PageGate Server option when prompted).

9) Now that we've got PageGate reinstalled, run the Admin.

10) Ignore the dialog that pops up, just click on Apply. It will tell you a new database has been created and PAgeGate must be restarted.

11) BEFORE you run the Admin again, take that copy of the pagegate.mdb file you made in step 1 and copy it back into the c:\program files\pagegate directory.

12) It'll ask if you want to overwrite the file, say yes.

13) If any of your recipients use mailboxes, restore the Mailboxes directory that you backed up in step 2.

14) Run the PageGate Admin again. Everything should be there (carriers, recipients, connector information, registration, all of it).

15) The last thing is to go to Program - Settings in the PageGate Admin and switch it to have PageGate run as a Windows NT service.

16) Once PageGate has been switched to run as a Service, left click once on the icon of the pager in your system tray and tell it to start.

The second thing I'd like you to do is update your installation of the GUI Client to 4.0.0.96. Here are the update steps:

1) Make sure you're not running the GUI Client.

2) Run the same pgv4.exe installation file you downloaded in step 3 of the previous set of steps.

3) This time, you'll only want to run the PageGate Client setup.

4) There aren't any options you need to change during the installation, so simply click on Next until the installation completes.

That should take care of the problem but if it doesn't, please let me know.