keiths
Joined: 17 Feb 2005
Posts: 34
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 Posted: Tue Apr 11, 2006 7:53 am Post subject: 4/11/2006 12:00:04 AM Unable to synchronize time with sched |
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About the last three weeks I've been looking into why the PageGate system is not accessible when we open our office first thing in the morning. The common denominator is the following:
4/11/2006 12:00:23 AM Unable to synchronize time with scheduler. Using local time.
4/11/2006 6:34:39 AM Running cleanup routine
4/11/2006 6:34:40 AM Module Stopped
4/11/2006 6:34:53 AM Module Started
4/11/2006 6:34:57 AM Time synchronized with scheduler
The messages at 0634hrs is myself restoring PGSched, that was out of service ('not responding'), to restore the PageGate system. No other messages are in evidence before 12am or after other than the 'Unable to synchronize...' message. The cleanup routine, which should run at 12am is not in evidence until I restore PGSched.
Since our PageGate has been trouble free since installation in 2003, I'm perplexed why this has started just recently. No changes have been made to our network (Novell Netware based) and workstations are WinXP Pro sp2 since 12/2004. Also, PageGate server is setup to run as an application (I attempted to set PageGate up initially (in 2003) to run as a service, but could not get this configuration to work..., the server would not go online, so I left it as an application). I've read through a number of existing Posts, but could not find a solution thus far. Any help is appreciated. Thanks!
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Tech Support
Joined: 25 Aug 2003
Posts: 4395
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| Posted: Thu Jun 14, 2007 8:11 am Post subject: |
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It may have been a little better to start a new thread than finding a thread more than a year old to resurrect from the archives.
As for why it was happening, it's a year gone by and I can't honestly say I remember what the specific problem was.
My first response would be to have you update your installation of PageGate to the latest build of the program as there were some of the previous builds that would exhibit this behavior.
Here's how to update:
1) Make a backup copy of your c:\program files\pagegate\pagegate.mdb file - this file contains all of your registration, carrier, recipient, mailbox, and connectors information.
2) Make a backup copy of the c:\program files\pagegate\mailboxes\ directory, if it exists.
3) We've posted a new build of PageGate on our website, so download the new installation from here:
http://www.notepage.net (click on the Download option under the PageGate section in the center of the page)
4) Shut PageGate down. Make sure that the system services are stopped, close the Admin, close the Monitor, and make sure nothing regarding PageGate is still running.
5) Uninstall PageGate. When prompted, select the full uninstall option.
6) Once the full uninstallation of Pagegate is complete, reboot the computer.
7) After the computer has been rebooted, manually browse to the c:\program files\ directory and if the PageGate directory still exists, delete it.
8) Use the pgv4.exe file you downloaded in step 3 to install the latest build of PageGate (select the PageGate Server option when prompted).
9) Now that we've got PageGate reinstalled, run the Admin.
10) Ignore the dialog that pops up, just click on Apply. It will tell you a new database has been created and PAgeGate must be restarted.
11) BEFORE you run the Admin again, take that copy of the pagegate.mdb file you made in step 1 and copy it back into the c:\program files\pagegate directory.
12) It'll ask if you want to overwrite the file, say yes.
13) If any of your recipients use mailboxes, restore the Mailboxes directory that you backed up in step 2.
14) Run the PageGate Admin again. Everything should be there (carriers, recipients, connector information, registration, all of it).
15) The last thing is to go to Program - Settings in the PageGate Admin and switch it to have PageGate run as a Windows NT service.
16) Once PageGate has been switched to run as a Service, left click once on the icon of the pager in your system tray and tell it to start.
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