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carpentercr
Joined: 05 Sep 2006
Posts: 4
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 Posted: Mon Apr 09, 2007 8:52 am Post subject: Pages on DSL system stop working until rebooting system |
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| Hoping you can help with a problem. We are using Notepager Pro with Bellsouth DSL. Most of the pages are via SMTP to various carriers. We send to 40-50 addresses. Ofter 5-15 pages a day. The system will page for a few days and then stop working for about half of the pages or all of them. If we reboot the DLS router and computer it will usually start working again for a few days. Any idea? We use this system for emergency pages in a rescue squad and not having the pages go out is a real issue. Thanks, Charley
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Mon Apr 09, 2007 8:56 am Post subject: |
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Hmm... something like this can be caused by three or four different things, so let's start narrowing the list until we figure it out.
The first thing I'd like you to do is email all the npp.log file from your NotePager Pro directory to support at notepage dot com. In the email, be sure to include the last date and time the messages stopped going through so we have a date/time to reference in the log.
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carpentercr
Joined: 05 Sep 2006
Posts: 4
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| Posted: Thu Apr 12, 2007 7:27 am Post subject: |
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| I sent an email yesterday to your support email with the log file attached. Thanks for the help, Charley
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Thu Apr 12, 2007 8:03 am Post subject: |
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Hmm... quite strange. I searched through all of the mailboxes in the tech email (in, out, sent, sub-folders, etc) and didn't see any email from the email address you have listed in your forum profile.
If you would, please resend to support at notepage dot com and CC jeremy at notepage dot com
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carpentercr
Joined: 05 Sep 2006
Posts: 4
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| Posted: Thu Apr 12, 2007 8:11 am Post subject: |
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| The email would have been from my work address, charley.carpenter@alcoa.com. I sent it at 8:40 EST on the 11th. I will also resend.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Thu Apr 12, 2007 8:19 am Post subject: |
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After reviewing the log file that you sent over, I noticed this line:
4/10/2007 9:14:12 PM Received:550 SMTP connection refused^^
Then I noticed that it was being caused by this line:
4/10/2007 9:16:34 PM Sent:Ehlo ^^
The Ehlo command is supposed to have your local (email) domain. In my case, it would be notepage.com and in your case it would be alcoa.com
Easiest solution would be to go to Carriers - Edit. Highlight your Email carrier and click on edit.
Type in alcoa.com in the Local Domain field and click on Apply.
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