Message being transmitted with no data.

[Davo22]

Attempting to send a Pagegate message to a pager. Log shows sucessfull conneciton to the Paging Client (Archwireless), then "Waiting for protocol initilizatin" then a series of 4 "Sent:<CR>" and finally the modem hangs up. Is seems that there is no data being transmitted from the asci file. Any ideas greatly needed and appreciated.

[Tech Support]

Based on what you've said, it's not that there isn't any data being transmitted from the ascii file. It's that the modem isn't actually brokering the connection to your Arch Wireless carrier.

If you would, open the PageGate Admin and go into the settings of your Arch Wireless carrier. Let me know what settings you have set there.

[Davo22]

Archwireless
TAP
(none)
8002506325
300
EVEN
7
1
(blank)
220
(blank)
0
(checked)
(not checked)

[Tech Support]

Hmmm.. the only thing strange I can see is that the init string is blank for the carrier.

Try resetting the baud rate to 1200 and the init string to (auto), then try to send it out and let's see what happens.

[Davo22]

Setings as you suggested. Log now shows:
========================================
3/27/2007 9:54:21 AM Start connection to carrier: Archwireless
3/27/2007 9:54:21 AM Connect using TAP protocol
3/27/2007 9:54:21 AM Setting communication parameters
3/27/2007 9:54:22 AM Attempting to reset modem
3/27/2007 9:54:24 AM Sent:AT<CR>
3/27/2007 9:54:25 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 9:54:25 AM Modem reset
3/27/2007 9:54:25 AM Attempting to send dialer init string
3/27/2007 9:54:26 AM Sent:AT&F0<CR>
3/27/2007 9:54:26 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 9:54:27 AM Dialer init string sent
3/27/2007 9:54:27 AM Attempting to send carrier init string
3/27/2007 9:54:28 AM Sent:AT&FQ0V1X4&D2N0+MS=64,0<CR>
3/27/2007 9:54:29 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 9:54:29 AM Carrier init string sent
3/27/2007 9:54:29 AM Dialing carrier
3/27/2007 9:54:30 AM Sent:ATDT18002506325<CR>
3/27/2007 9:54:38 AM Waiting for connection
3/27/2007 9:54:51 AM Received:<CR><LF>NO CARRIER<CR><LF>
3/27/2007 9:54:51 AM Attempting to hang up modem
3/27/2007 9:54:54 AM Sent:AT<CR>
3/27/2007 9:54:55 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 9:54:55 AM Modem hung up

[Tech Support]

There's something there that doesn't make any sense, though. If you reset the init string to (auto), the program has to go through the process of detecting the init string.

I don't mean to ask a silly question but did you set it to (auto) or a different init string?

[Davo22]

I am on the edge of my knowledge - no question is too sillly. Here is the first string again, after I reset to AUTO:
3/27/2007 10:37:26 AM ========================================
3/27/2007 10:37:26 AM Start connection to carrier: Archwireless
3/27/2007 10:37:26 AM Connect using TAP protocol
3/27/2007 10:37:26 AM Setting communication parameters
3/27/2007 10:37:27 AM Attempting to reset modem
3/27/2007 10:37:29 AM Sent:AT<CR>
3/27/2007 10:37:30 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 10:37:30 AM Modem reset
3/27/2007 10:37:30 AM Auto detecting dialer init string
3/27/2007 10:37:31 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
3/27/2007 10:37:34 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:37:34 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
3/27/2007 10:37:38 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:37:38 AM Sent:AT&FQ0V1X4&D2N0+MS=V22<CR>
3/27/2007 10:37:42 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:37:42 AM Sent:AT&FQ0V1X4&D2+MS=V22,0<CR>
3/27/2007 10:37:45 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:37:46 AM Sent:AT&FQ0V1X4&D2+MS=V22<CR>
3/27/2007 10:37:49 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:37:50 AM Sent:AT&FQ0V1X4&D2N0+MS=1,0<CR>
3/27/2007 10:37:50 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 10:37:50 AM Attempting to send dialer init string
3/27/2007 10:37:51 AM Sent:AT&FQ0V1X4&D2N0+MS=1,0<CR>
3/27/2007 10:37:51 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 10:37:52 AM Dialer init string sent
3/27/2007 10:37:52 AM Auto detecting carrier init string
3/27/2007 10:37:52 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
3/27/2007 10:37:56 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:37:56 AM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
3/27/2007 10:37:59 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:38:00 AM Sent:AT&FQ0V1X4&D2N0+MS=V22<CR>
3/27/2007 10:38:03 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:38:04 AM Sent:AT&FQ0V1X4&D2+MS=V22,0<CR>
3/27/2007 10:38:07 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:38:07 AM Sent:AT&FQ0V1X4&D2+MS=V22<CR>
3/27/2007 10:38:11 AM Received:<CR><LF>ERROR<CR><LF>
3/27/2007 10:38:11 AM Sent:AT&FQ0V1X4&D2N0+MS=1,0<CR>
3/27/2007 10:38:12 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 10:38:12 AM Attempting to send carrier init string
3/27/2007 10:38:12 AM Sent:AT&FQ0V1X4&D2N0+MS=1,0<CR>
3/27/2007 10:38:13 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 10:38:13 AM Carrier init string sent
3/27/2007 10:38:13 AM Dialing carrier
3/27/2007 10:38:14 AM Sent:ATDT18002506325<CR>
3/27/2007 10:38:22 AM Waiting for connection
3/27/2007 10:38:35 AM Received:<CR><LF>NO CARRIER<CR><LF>
3/27/2007 10:38:35 AM Attempting to hang up modem
3/27/2007 10:38:38 AM Sent:AT<CR>
3/27/2007 10:38:38 AM Received:<CR><LF>OK<CR><LF>
3/27/2007 10:38:38 AM Modem hung up

[Tech Support]

What is the specific make and model of the modem you're using?

[Davo22]

MultiModem MT5600ZDX
MultiTech Systems 56K Data/Fax Modem

[Davo22]

I assume you are finished for today, I look forward to your reply in the morning so that hopefully we can get this resolved.
Thanks,
Dave

[OzCom]

Is the TAP terminal phone number correct? I don't recognize that one

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Davo22]

Thier website shows that this is the number for "Universal Access Alpha Subscribers". They show the TAP number to be 800-946-4644. I reset the init string to Auto and changed the telephone number. The modem now calls that number, handshakes and then sends me the string Received <CR><LF>NO CARRIER<CR><LF>
Back to you.

[OzCom]

I'll defer to Jeremy at Tech Support for modem troubleshooting, but, is there a reason why you aren't using WCTP to reach the USAMobility pagers (Formerly Arch, Formerly MobilComm)? While TAP is reliable and bulletproof, WCTP is much faster - allowing you to send large volume of messages in a short period of time.

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Davo22]

I am still unable to use your product. Please reply with a solution this morning. Thanks.

[OzCom]

Please send your direct contact info

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate