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Text messaging to Verizon vtext.com fails

 
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keiths



Joined: 17 Feb 2005
Posts: 34

PostPosted: Tue Mar 06, 2007 1:06 pm    Post subject: Text messaging to Verizon vtext.com fails Reply with quote

Hello, When attempting to send a text message (via our PageGate system using SMTP) to a Verizon cell phone (10digit number@vtext.com), the message fails per the following:
[color=blue]Formatting message
3/6/2007 11:55:03 AM Message contained in single packet
3/6/2007 11:55:03 AM Warning - no DNS servers are configured
3/6/2007 11:55:03 AM Looking up mailserver for vtext.com
3/6/2007 11:55:03 AM Trying host: vtext.com
3/6/2007 11:55:18 AM Connected to: vtext.com
3/6/2007 11:55:18 AM Disconnected
3/6/2007 11:55:18 AM Message not accepted
3/6/2007 11:55:18 AM Failed Attempt Stn:10 To:c_teson Frm:keiths Msg:test page to 4706[/color]
I can successfully send a text message via email to this Verizon cell phone, but not through the PageGate system. The PageGate carrier is defined for Verizon, using the SMTP protocol.
Any assistance is appreciated, Thanks!


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Mar 06, 2007 1:22 pm    Post subject: Reply with quote

The trouble you're having is that you haven't specified any DNS servers for PageGate to use.

Open the PageGate Admin and go to the Connectors - Global - SMTP section. Once there, specify your primary and secondary DNS entries and click on Apply.

After you do that, so long as port 25 is open, it should work.



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keiths



Joined: 17 Feb 2005
Posts: 34

PostPosted: Tue Mar 06, 2007 1:59 pm    Post subject: re: Text messaging to Verizon vtext.com fails. Reply with quote

Thanks for the reply. I programmed in the DNS entry for the PageGate Connectors SMTP option. Now a test page yields the following (failure) result:
Formatting message
3/6/2007 12:48:49 PM Message contained in single packet
3/6/2007 12:48:49 PM Looking up mailserver for vtext.com
3/6/2007 12:48:49 PM Trying host: smtpsp.vtext.com
3/6/2007 12:49:04 PM Connected to: smtpsp.vtext.com
3/6/2007 12:49:04 PM Disconnected
3/6/2007 12:49:04 PM Trying host: smtpsp1.vtext.com
3/6/2007 12:49:20 PM Connected to: smtpsp1.vtext.com
3/6/2007 12:49:20 PM Disconnected
3/6/2007 12:49:20 PM Message not accepted
3/6/2007 12:49:20 PM Failed Attempt Stn:10 To:c_teson Frm:keiths Msg:test page to 4706
It appears to connect now to the vtext.com mailserver, but the message is simply not accepted, no other failure indication is noted.
Any ideas?
Thanks!


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Mar 06, 2007 2:04 pm    Post subject: Reply with quote

Let's check to see if port 25 is open or not on your network.

1) Open a command prompt.

2) Type in the following and hit enter:

telnet smtpsp1.vtext.com 25

3) Let me know what response you get.



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keiths



Joined: 17 Feb 2005
Posts: 34

PostPosted: Tue Mar 06, 2007 3:46 pm    Post subject: re: Text messaging to Verizon vtext.com fails. Reply with quote

Hello, Port 25 was/is open and when the telnet command is run, the following result is received:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>telnet smtpsp1.vtext.com 25
Connecting To smtpsp1.vtext.com...Could not open connection to the host, on port
25: Connect failed

C:\>

Please advise.
Thanks again!


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Mar 06, 2007 4:14 pm    Post subject: Reply with quote

Actually, if the telnet request to the smtp server on port 25 fails, that means that either port 25 is closed or something is preventing communication on that port.

The easiest solution would be to talk to your network administrators or Internet Service Provider's Tech Support to find out what your (or their) outgoing mail server or relay server are.

Once you have that, go back into the SMTP settings, enter what they give you into the 'relay server' field and put a check mark in "Relay all mail".



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