| View previous topic :: View next topic |
| Author |
Message |
keeney
Joined: 31 Jan 2007
Posts: 40
|
 Posted: Wed Jan 31, 2007 12:32 pm Post subject: Trouble with Notepager PRo |
 |
|
Have problems with the software sometimes it will page and sometimes it will not. Then we have problems that not all members will get the page that was sent out. Anything on thsi would help.
We are texting out through boardbrand.
_________________
Daniel K Keeney
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Wed Jan 31, 2007 12:34 pm Post subject: |
|
|
If you would, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com
I'd like to have a look at what's showing up in the log files when the program tries to send messages.
|
|
| Back to top |
|
keeney
Joined: 31 Jan 2007
Posts: 40
|
| Posted: Wed Jan 31, 2007 10:48 pm Post subject: |
|
|
I will do that.
Keeney
| Tech Support wrote: |
If you would, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com
I'd like to have a look at what's showing up in the log files when the program tries to send messages. |
_________________
Daniel K Keeney
|
|
| Back to top |
|
keeney
Joined: 31 Jan 2007
Posts: 40
|
| Posted: Sun Feb 11, 2007 11:13 pm Post subject: |
|
|
Email has been sent to support please check your email please.
Thanks
Keeney
_________________
Daniel K Keeney
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Mon Feb 12, 2007 9:05 am Post subject: |
|
|
After reviewing the log, the trouble you're running into is based on the dashes in the ID/PIN fields of your recipients.
If you would, edit each of your recipients and take out all spaces and dashes from the ID/PIN, leaving only the 10digitnumber.
|
|
| Back to top |
|
keeney
Joined: 31 Jan 2007
Posts: 40
|
| Posted: Wed Feb 28, 2007 9:11 pm Post subject: |
|
|
Okay that problem is fix and thanks. Now onto new problem on aother pc that we have Notepager installed on. No we do not have the netowrk version since it is a little out of our range on money wise.
I have another pc that gets thsi meesage "Engine not running". I will be emailing it's Dail log here shorlty for Tech support to take a look at it.
Dan
_________________
Daniel K Keeney
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Thu Mar 01, 2007 9:23 am Post subject: |
|
|
That error only comes up if the nppdial.exe portion of NotePager Pro doesn't run when the program starts up.
If you would, check to see that the nppdial.exe file actually exists in the NotePager Pro directory. If it doesn't, you'll definitely need to reinstall the program but you'll also want to go into the settings of any antivirus or firewall program you have and tell it, specifically, not to prevent it from being installed.
If the nppdial.exe file does exist, try running it manually and let me know what happens when you do.
|
|
| Back to top |
|
keeney
Joined: 31 Jan 2007
Posts: 40
|
| Posted: Thu Mar 01, 2007 12:13 pm Post subject: |
|
|
OkAY WILL DO THAT THIS WEEKEND WHEN I AM OVER THERE AND LET YOU KNOW WHAT'S GOING ON.
THANKS
DAN
_________________
Daniel K Keeney
|
|
| Back to top |
|
|
