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Tulirox
Joined: 16 Dec 2004
Posts: 11
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 Posted: Thu Dec 16, 2004 9:51 am Post subject: SMTP Cingular Help |
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I have set everything up exactly as instructed and I still cannot get this program to work. I have read all the messages in the forums, tried everything and still nothing is working.
SMTP test passed.
SNPP passed
WCTP passed
I have the domain as mobile.mycingular.com (have also tried .net)
I still get this message.
Working on message to: Tuli Cell from: 6440
Formatting message
Message contained in single packet
Looking up mailserver for mobile.mycingular.com
Trying host: mx.mycingular.net
Connected to : mx.mycingular.net
Disconnected
Message not accepted
Failed Attempt to : Tuli Cell Frm: 6440 Msg: Test
What is going on?
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Thu Dec 16, 2004 12:37 pm Post subject: |
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| does this mean I can't use your Notepager pro? All the phones I have to send pages to are Cingulars?
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Thu Dec 16, 2004 12:38 pm Post subject: |
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| My IP was not listed.
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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| Posted: Thu Dec 16, 2004 12:44 pm Post subject: |
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Can you turn on connection debugging for NotePager Pro?
(directions here: http://www.notepage.net/forum/viewtopic.php?t=532)
Once the detailed information is turned on, send a test message.
Then copy and paste that attempt in a post.
Please remember to obscure the recipient ID/Pin in the post and remove the message content.
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Thu Dec 16, 2004 1:20 pm Post subject: |
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12/16/2004 12:19:32 PM ====================================
12/16/2004 12:19:32 PM Start connection to carrier: Cingular
12/16/2004 12:19:32 PM Sending via SMTP
12/16/2004 12:19:32 PM ------------------------------------------------
12/16/2004 12:19:32 PM Working on message to: XXXX Cell from: XX40
12/16/2004 12:19:32 PM Formatting message
12/16/2004 12:19:33 PM Message contained in single packet
12/16/2004 12:19:33 PM Looking up mailserver for mobile.mycingular.com
12/16/2004 12:19:33 PM Trying host: mx.mycingular.net
12/16/2004 12:20:09 PM Connected to: mx.mycingular.net
12/16/2004 12:20:09 PM Disconnected
12/16/2004 12:20:09 PM Message not accepted
12/16/2004 12:20:09 PM Failed Attempt To:Tuli Cell Frm:6440 Msg:Test message
12/16/2004 12:20:25 PM ====================================
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Thu Dec 16, 2004 6:51 pm Post subject: |
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| Did I do that right? Is this the information you needed?
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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| Posted: Fri Dec 17, 2004 10:27 am Post subject: |
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You never establish an actual connection to the SMTP server.
You may need to modify your DNS Server 1 (in your Carrier Settings), as you may be receiving a bad server address for "mx.mycingular.net".
Try entering one of these public DNS server IP addresses for DNS Server 1.
199.166.28.10
199.166.29.3
199.166.31.3
199.5.157.128
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Fri Dec 17, 2004 1:15 pm Post subject: |
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I got the same results.
12/17/2004 12:13:18 PM Start connection to carrier: Cingular
12/17/2004 12:13:18 PM Sending via SMTP
12/17/2004 12:13:18 PM ------------------------------------------------
12/17/2004 12:13:18 PM Working on message to: Tuli from: 6440
12/17/2004 12:13:18 PM Formatting message
12/17/2004 12:13:18 PM Message contained in single packet
12/17/2004 12:13:18 PM Looking up mailserver for mobile.mycingular.com
12/17/2004 12:13:31 PM Trying host: mx.mycingular.net
12/17/2004 12:14:07 PM Connected to: mx.mycingular.net
12/17/2004 12:14:07 PM Disconnected
12/17/2004 12:14:07 PM Message not accepted
12/17/2004 12:14:07 PM Failed Attempt To:Tuli Frm:6440 Msg:test
12/17/2004 12:14:23 PM ====================================
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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| Posted: Fri Dec 17, 2004 2:20 pm Post subject: |
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It looks like you are still not connecting to the mail server. What happens if you try manually?
Open a command (also known as a 'DOS' or 'C') prompt on the machine and type (without the quotations!):
"telnet mx.mycingular.net 25"
You should receive this (or something similar):
"220 atlmta3.mycingular.net ESMTP Mail Server Ready"
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Mon Dec 20, 2004 8:54 am Post subject: |
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I got-
could not open a connection to host on port 25
connection failed
I believe my ISP, Cox.net is blocking port 25. I don't have email set up on this computer. Any other way around it?
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Tech Support
Joined: 25 Aug 2003
Posts: 4391
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| Posted: Mon Dec 20, 2004 9:00 am Post subject: |
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| Check with Cox to see if they have a SMTP server available for you to relay messages through. If not, you can use TAP (via modem & telephone line) to deliver messages to Cingular.
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Tulirox
Joined: 16 Dec 2004
Posts: 11
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| Posted: Mon Dec 20, 2004 9:05 am Post subject: |
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I think I just answered my own question.
Relayed through, smtp.cox.net
Thanks for your help!
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