Pagegate locks up after I upgraded to Ver.4 and snpp

[rockien]

I don't know if this is coincidence or not, but after I upgrade to ver. 4 and snpp, I have been having problems with sending any pages of any kind once or twice a week. I have to start and stop pagegate to make it start sending pages again. There are no services that stop, but the pending list just starts counting up as it can't send any pages out to the terminal hooked up to the serial port. The error message that I found in the dialer1 log is;
8/5/04 12:42:01 PM ========================================
8/5/04 12:42:01 PM Start connection to carrier: Glenayre
8/5/04 12:42:01 PM Connect using TAP protocol
8/5/04 12:42:01 PM Setting communication parameters
8/5/04 12:42:01 PM Connected to carrier
8/5/04 12:42:01 PM Waiting for protocol initialization
8/5/04 12:42:19 PM Carrier retry limit reached. Marking pending messages as bad
8/5/04 12:42:19 PM Program Halted. Error# 94 Invalid use of Null in Procedure: SendTAP
8/5/04 12:42:19 PM Module Stopped
8/5/04 12:42:25 PM Module Started
8/5/04 12:42:28 PM Time synchronized with scheduler
8/5/04 12:42:32 PM ========================================

I know I can load pgmonitor to notify me that it quit working, but I need to get this fixed. Before I loaded the new software on this NT4.0 server, it would run for months without having any issues.
Thanks for any help, Rockie

[Tech Support]

Are your messages coming in via GetMail?

[rockien]

Yes most of the paging customers are using get mail. I also have getweb and snpp running, but it gets used very little (not everyday).

[Tech Support]

The problem probably stems from "NULL" message text being written into the database. These messages come in via SMTP (e-mail) and probably contains a MIME type (multipart/related) that was not defined in the original MIME RFC specification. PageGate does not support that MIME type.

When the dialer goes to deliver the message via TAP, it encounters the "NULL" value in the database and reports the "Error 94".

We are evaluating whether to include support for that MIME type, but in the meantime, there is an updated "GetMail" executable which will at least gracefully reject those SMTP messages.

It can be downloaded from our website:

http://www.notepage.net/support/PGGMail.zip

1.) Stop PageGate
2.) Unzip the downloaded file
3.) Rename the existing "PGGMail.exe" to PGGMail.old"
4.) Copy the unzipped "PGGMail.exe" into the PageGate program folder
5.) Restart PageGate.

Please let us know if you have any problems or more questions about this.

[rockien]

That maybe what the problem is, but I can't control how the users email program is configured. If I contact the users about the problem, they will just tell me that they send hundreds of emails the same way everytime and never have a problem and they shouldn't have to reconfigure their computers, so the problem has to be our server.
I will try to load the new version of getmail and see if that will fix it. Will the user get a response that the mail was rejected?

Thanks for the updated file. I will post the results when I know something.