GetWeb halted error #76

[mardis]

When trying to start the getweb service, PG Monitor shows Program Halted Error # 76 Path not found in procedure. and it repeats over and over untill you stop the service, this is prpbably something simple.....

i have doubled checked the web page path and cgi path. what could this be?

thanks for any help

[Tech Support]

Are you running PageGate as an Application or Windows NT Service?

[mardis]

We are running Win2K pro and pagegate as an app that has to be started manually after a reboot..if that is what you mean.

thanks

[Tech Support]

That does explain what I needed to know. If you would, go to the PageGate Admin and go to the Interfaces - GetWeb - Settings section. Are the paths for the Web Pages and CGI Data local to your machine or are they pointing at a network location?

If they're pointing at a network location, make sure that you have full permissions to those directories (read, write, modify, and delete).

[mardis]

pointed to C:\Inetpub\wwwroot\ and C:\Inetpub\wwwroot\Scripts\ local drive

[Tech Support]

Do you have any 'additional' PageGate Admins on the network that access the database? If so, to avoid any sort of issue, you'll need to share the wwwroot and wwwroot\scripts\ directories on the network, then change the paths in the GetWeb module to the UNC paths (\\servername\directory\). That way, when the Additional Admin opens the database, it isn't trying to look on its local hard drive for the path to the scripts and web pages.

[mardis]

now set to \\pagegate\wwwroot\Scripts\ still getting the 76 error
and i can browse to the share across the network
thanks

[Tech Support]

Very strange. At this point, I'm not exactly sure why you're getting that message but there is one more thing I'd like you to try.

1) Make a backup copy of your c:\program files\pagegate\pagegate.mdb file - this file contains all of your registration, carrier, recipient, mailbox, and connectors information.

2) Make a backup copy of the c:\program files\pagegate\mailboxes\ directory, if it exists.

3) Re-download the installation for PageGate:

http://www.notepage.net - Click on the Download button under the PageGate section in the center of the page.

4) Shut PageGate down. Make sure that the system services are stopped, close the Admin, close the Monitor, and make sure nothing regarding PageGate is still running.

5) Uninstall PageGate. When prompted, select the full uninstall option.

6) Once the full uninstallation of Pagegate is complete, reboot the computer.

7) After the computer has been rebooted, manually browse to the c:\program files\ directory and if the PageGate directory still exists, delete it.

8) Use the pgv4.exe file you downloaded in step 3 to install the latest build of PageGate (select the PageGate Server option when prompted).

9) Now that we've got PageGate reinstalled, run the Admin.

10) Ignore the dialog that pops up, just click on Apply. It will tell you a new database has been created and PAgeGate must be restarted.

11) BEFORE you run the Admin again, take that copy of the pagegate.mdb file you made in step 1 and copy it back into the c:\program files\pagegate directory.

12) It'll ask if you want to overwrite the file, say yes.

13) If any of your recipients use mailboxes, restore the Mailboxes directory that you backed up in step 2.

14) Run the PageGate Admin again. Everything should be there (carriers, recipients, connector information, registration, all of it).

15) The last thing is to go to Program - Settings in the PageGate Admin and switch it to have PageGate run as a Windows NT service.

16) Once PageGate has been switched to run as a Service, left click once on the icon of the pager in your system tray and tell it to start.