getascii occasionally missing messages

[tutartis]

i have been running pagegate version 4.0 for many years now using the getascii interface. occasionally i have detected messages being left in the process directory which have not been sent.. is there a fix for this? or work around to force pagegate to process them?

Thanks
Wayne

[Tech Support]

Perhaps those messages are unreadable for some reason. The next time it happens, can you copy the file(s) out of the process folder and send them to support@notepage.com, with a description of the problem. If we could take a look at the offending files, perhaps we can figure out the problem.

Thanks

[tutartis]

perhaps i should have added i am processing some 4000 messages per day. in all cases where a message has not been processed, the same message has been sent to a number of other recipients successfully, and therefore is not failing because of its unreadability.

as it has found its way into the process directory i am happy that pagegate has accepted the message from its parent directory and that pagegate successfully sent identical messages to other recipients.

my workaround .. which did work!! was to move items that had remained in the process directory for more than 1 hour into the parent directory.. i had to remove the workaround though, because occasionally owing to heavy loads, items were genuinely waiting to be processed and my workround was causing the messages to be sent twice :-(

does this help?

thanks for the quick reply

Wayne

[Tech Support]

Thanks for the clarification, it helps. I guess the first step is to be sure you are running the latest PageGate executables.

In the PageGate program folder there should be a program named 'fileversioninfo.exe'. Could you run it and post the results?

Thanks.

[tutartis]

the binary does not exist :-( so i guess my stuff is out of date.. most of the binaries are dated 2002. my s/n is 6794 if that helps

Thanks
Wayne

[Tech Support]

It would be worth downloading the current evaluation version from our website, and installing it over your existing version (with PageGate stopped of course). You license info, data, and settings will be retained with the upgrade.

[tutartis]

my thinking exactly :-) i have just downloaded the latest version. should i take any precautions with the existing live service [other than stopping the service] ?

Thanks
Wayne

[Tech Support]

Just stop the PageGate server using the little icon in your system tray. Also, it would probably be worth making a backup of the PageGate program folder, and the database folder (if you changed it to somewhere other than the default PageGate folder), before upgrading.

[tutartis]

ok i will apply the new release over the weekend when the service is not so busy

thanks
Wayne

[tutartis]

software upgrade was painless and so far no problems detected.. fingers crossed :-)

Thanks
Wayne