Testing GetWeb gives a Service Unavailable error

[Robertk]

I configured getweb as described on http://www.notepage.net/get-web-install.htm however,
I get a Service Unavailable error when click on the submit button on the form that posts to the webgate.exe path.

I have checked my OS and its 2003 server with sp1.

Any help from the tech support is appreciated. I wished there was a tech support telephone number on your website.

[Tech Support]

There are a few other things you may need to set and/or reset in IIS:

1) In the IIS Manager, choose the Web Server Extensions section and set the "Allow All Unknown CGI Extensions" option to "Allow."

After you do that, it should work. If it doesn't, try the following:

1. Go into the IIS Manager
2. Open your server object
3. Open 'Application Pools'
4. Right-click on 'DefaultAppPool'
5. Choose 'Properties'
6. Select the 'Identity' tab
7. Select the 'Configurable' option (default credentials should already be there)
8. Apply your changes

After you do that, it should work. If it doesn't, try the following:

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NOTE: If your instance of Server 2003 created an AdminScripts directory instead of a Scripts directory under InetPub, please do this first:

a) Go into the IIS Manager.
b) Expand your Server.
c) Expand the WebSites section.
d) Right click on DefaultWebSite
e) Move your mouse over new and click on Virtual Directory
f) Click on Next.
g) In the Alias section, type the word: Scripts
h) Click on Next.
i) In the Path section, click on Browse.
j) Browse to your InetPub directory and click on Make New Directory.
h) Name the directory Scripts.
i) Select the scripts directory and click on ok.
j) When giving the directory permissions, you need to give it Read, Write, Run Scripts, and Execute.
k) After you've created the new Virtual Directory, you will need to change your CGI Data Path in PageGate to c:\inetpub\scripts

--------------------------------------------------------------
1) Go into the IIS Manager.
2) Go to your server in the list.
3) Right click on the folder you've got the webgate.exe
file located in (generally scripts).
4) Left click on properties.
5) Click on the tab that says Virtual Directory.
6) Click on the configuration button.
7) Click on the Application Extentions section.
8) In the Application Extentions, click on Add.
9) Browse out to the webgate.exe file and select it.
10) In the extention area, type in: .exe
11) Leave the rest of the options as they are and click on OK.
12) You'll need to restart the IIS Service after you do this.

If none of that works, please let us know.

[Robertk]

I even tried those instructions atleast 2 times already but still I get the service unavailable error

[Tech Support]

This may sound like a silly question but do you have the DefaultWebSite started in IIS? The "Service Unavailable" error isn't one I've really seen before. Generally it's "Page cannot be displayed" or a CGI error of some variety.

[Robertk]

Yes mu defaultwebsite is running. If this wasnt running, I shouldnt be able to see the form that I submit to the webgate.exe. Heres something that I found though that when I change the IIS mode to isolation mode than getweb works fine but when I change it back to default applicationpool mode than I start getting that error. As a standard we cannot use isolation mode so I need to get this to work in the application pool mode.

Please help

[Tech Support]

From what I've been able to determine, the default thing for IIS6 on 2003 server to do is run in isolation mode (I believe this is a more secure configuration). After doing some searching about IIS running Application Pool vs Isolation mode, I ran across a Google Groups thread that seems to be directly related to the trouble you're having in IIS. It seems you may need to create an application pool just for either GetWeb or your other application that's causing the issue:

http://groups.google.com/group/microsoft.public.inetserver.iis.security/browse_thread/thread/726fe3323493a38b/1a51ea15217e2560?lnk=st&q=iis+application+pool+mode+isolation+mode+service+unavailable&rnum=2#1a51ea15217e2560