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james
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PostPosted: Mon Mar 29, 2004 5:30 am    Post subject: NotePager Net modem query Reply with quote

I'm testing Notepager net for my company and can't get the modem to dial. I have tried different settings but the modem doesn't even dial there doen't even seem to be an attempt to connect to the modem by the paging software.

I have try the following that I found for Pagegate but this doesn't help.
[Quote]
Try using the USR.

Under 'Connectors' -> 'Dialer1' -> 'Settings' set the init string to auto

Under 'Carriers' -> '<yourcarrier>' -> 'Settings', blank out the init string

Make sure your settings in the carrier are:
1200 baud
even parity
7 data bits
1 stop bit

Try sending a test. If it doesn't work try
1200 baud
no parity
8 data bits
1 stop bit

Also, on the carrier screen make sure the protocol is set to TAP.
[End Quote]

I cant find anything that seems to help I'm hopeing that you can.

Thanks


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Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Mar 29, 2004 8:40 am    Post subject: NotePager Net modem query Reply with quote

Try walking through these steps, found in the NPN server docs:

HyperTerminal is a terminal emulation program that comes with Windows. It can be used to test communications with your modem. You should do this test even if other applications work correctly with your modem. NotePager Net talks to your modem by addressing its serial port. Other applications may bypass the port settings and work even if your port settings are incorrect. HyperTHyperTerminalerminal can be found under the 'Accessories' option on your Windows start menu. Depending on the version of Windows you are running, it may be under a group below 'Accessories' called 'Communications'.

If HyperTerminal is not installed, you can install it by choosing 'Add/Remove Programs' from within the Windows control panel. Choose the tab labeled 'Windows Setup'. HyperTerminal can be found under the 'Communications' group.

After choosing HyperTerminal from accessories, invoke the HyperTerminal program by either choosing the 'Hyperterm' icon from the group window, or by choosing 'HyperTerminal' from the next group of programs on the Windows start menu. If it is the first time you have run HyperTerminal, you may be asked to enter your area code. If so, do it now. The next screen will ask you for a name for your new connection. The name is not important. Use something like 'test'. Hit 'OK'. On the next screen, among other things, you are asked for what modem to use ('Connect Using'). Do not choose the name of your modem. Instead, choose the name of the com port you entered into NotePager Net (i.e. 'Direct to Com 2'). Hit 'OK'. The next screen will ask you for 'Port Settings'. Use the settings that were used when the carrier in question was setup in NotePager Net. Choose 'None' for flow control.

You should now get a somewhat blank HyperTerminal window with a blinking cursor. If you don't, then your modem or com port settings are incorrect, your hardware is not setup correctly, or some other program is using the modem. Otherwise, you should now be able to type 'AT <cr>' (don't type the ' symbols, and ,<cr> stands for the carriage return or enter key). The letters 'AT' may or may not appear on the terminal window. Don't be alarmed if they don't. However, in either case, your modem should respond with and 'OK'. If you don't receive an 'OK' then your serial port or modem is not operating correctly and must be fixed before NotePager Net can use them. If you do get an 'OK', then continue to the next step.



If you can hear NotePager Net pick up the phone and get a dial tone before it dials, skip to the next step. If you don't currently have HyperTerminal running, follow the steps in the above section so that HyperTerminal is running and responds with an 'OK' when you type 'AT<cr>'.

Type 'ATDT<cr>'. You should hear a dial tone. Some modems may have their speakers turned off. That is ok. After a little while you should get one of two messages on the HyperTerminal screen: 'No Carrier' or 'No Dialtone'. 'No Carrier' is a good response, you have dialtone. 'No Dialtone' ? well that one needs no further explanation.



Using a regular phone, dial the phone number you entered into NotePager Net. Now is a good time to note that many modem lines may have different requirements to get an outside line than a phone system does (i.e. just because you dial a '9' to get an outside line on your phone system, you may not need one on your modem line, or vice versa). After dialing the number, you should hear it ring and then pickup. Next you should hear a long high-pitched tone (at least 10 seconds and steady). If you don't, you have the wrong number for your paging service provider's terminal. Often times if you are given the wrong number, you will hear a voice message or a beep-beep-beep.



If you have gotten this far, you are at least calling a modem. Next, we have to be sure we can connect to the modem on the other end, and that it is a paging terminal that supports the TAP/IXO protocol.

Follow the steps in the first section so that you are running HyperTerminal and are getting an 'OK' response to typing 'AT<cr>'. Now type 'ATDT<phone number><cr>' where <phone number> should be replaced with the phone number you entered into the carrier in NotePager Net. After the modem dials it should connect to the modem at the other end and you should get a 'CONNECT' message on the HyperTerminal screen. If you can't connect, either the phone number is wrong (there really isn't a paging terminal at the other end) or you need to use an init string to make a connection to it. You will find some common init strings in the 'Init Strings' section or on our website (www.notepager.net). To try an init string, simply type it into HyperTerminal and hit the enter key. If the string is accepted, you should get an 'OK' back. If the string is invalid for your modem, you will get and 'ERROR' response. After entering a valid init string, try connecting to the carrier again ('ATDT<phone number><cr>'). If HyperTerminal can't connect to the carrier, NotePager Net won't be able to either.

After you receive a 'CONNECT' message, you should receive an 'ID=' message within about five seconds. If not, try hitting the enter key about every three seconds. After retrying the carrier a couple of times, if you still don't get and 'ID=' prompt, either you don't have a proper init string, your communications settings are incorrect (baud, data bits, etc.), or you aren't connecting to a paging terminal. If you do receive the 'ID=' prompt, quit out of HyperTerminal, start NotePager Net, and go to the next step.

Note: If you used a different init string here to get this far, be sure to update the carrier's init string in NotePager Net before continuing.



In the NotePager Net Admin program, select the 'Settings' object found underneath the 'Logging' object. Make sure 'Log to Disk' and 'Detailed Log' are both checked. Apply your changes. You can view the dialer's log file by selecting the 'Log' object from under the 'Dialer1' object, which is found under the 'Connectors' object. Next, send a test message and then review the dialer log. Here are failure messages for the dialers and their possible causes:

Unable to send dialer init string - the dialer init string was sent to the modem, but not accepted. Verify the syntax of the init string, or try a new one.

Unable to send carrier init string - the carrier init string was sent to the modem, but not accepted. Verify the syntax of the init string, or try a new one.

Unable to connect to carrier - the dialer didn't receive a 'CONNECT' message from the modem. This is usually caused by a wrong phone number, incorrect modem settings, or improper init string.

Checksum error - your message was transmitted to the carrier, but the data received didn't match the data you sent. This can be caused by a bad connection or improper init string.

Bad message content - your message was received by the carrier without any errors. However, the carrier rejected the message due to invalid data in it. This is almost always caused by an incorrect ID/PIN number, or by sending a message that is longer than what the carrier will accept in a single message (try lowering the 'maxchars' setting for the carrier).

Disconnect requested by carrier - this message could mean a number of different things. It is sometimes simply given because the carrier has a limit to the number of messages it will accept in a single session, and wants you to hang up. In most other cases, the terminal has detected a condition which prohibits it from continuing to accept messages, and wants to terminate the session.

No response from carrier - somewhere in the middle of transmitting messages, contact was lost with the carrier. This is usually caused by a bad phone connection, or the need for a better init string.

Message retry limit reached - the message has been retried the number of times specified in the global dialer settings, without being sent successfully. The message at this point is marked as bad, and not retried again. Please check the error message previous to this one in the log for causes.

Carrier retry limit reached - This means that a specific carrier has been unable to be reached after being retried for the number of times set in the global dialer settings. Check the log for failure messages prior to this one for more information on how the connection failed. This message is usually due to an outage of service at the carrier or a modem/phoneline/hardware failure. All pending messages currently queued for this carrier are marked as bad, so as not to delay the delivery of message to other carriers that are still accessible.



Please post the results of these steps if you still need help.



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