PageGate Client Can't Change Sender's Name

[VerdugoFire]

We have just one of our PageGate clients that is unable to change the Sender's name. When the user attempts to he get the message "database directory does not exist". He is only trying to change the sender locally. He is able to connect to the paging machine and send pages. The client was installed using the same user account that is trying to change the name. This is on a Windows 98 machine.

[Tech Support]

Try changing the sender's name, and then also browse out to the PageGate database to reset that value also.

What version of PageGate are you running?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[VerdugoFire]

We are running PageGate 4. I can't try changing the sender's name because my problem is that I can't change the sender's name. I also don't understand "browse to the pagegate database and reset that value also." What does this mean? Open the database in Access? the admin console? what value? where is it?

I must not have been clear. This is my Problem:

I installed PageGate Client on a machine and cannot change the sender's name for that client.

[Tech Support]

Sorry for not being very clear.

1. In the PageGate client, go to 'File' -> 'Setup'.
2. Change the 'Sender's Name' field to what you want.
3. Use the '...' button next to the 'Server Database' field, and browse out to the location of PageGate's database.
4. Hit Apply.

Please let us know if this doesn't help.

_________________
Tech Support
support@notepage.com
http://www.notepage.net