Alltel

[regionalone]

Anyone setup Alltel for text messaging. Can't get it to go through. Any suggestions or help.

Chris

[Tech Support]

Alltel has TAP support. They have several different phone numbers to dial into depending on where you are. You can see the TAP phone numbers for Alltel here: http://www.notepage.net/tap-phone-numbers-a.htm

Alltel also supports SMTP if you want to deliver over the Internet. SMTP isn't as a reliable protocol for paging as TAP, so only use it as a second choice. You can find Alltel's SMTP settings here: http://www.notepage.net/smtp.htm

[regionalone]

We have tried to SMTP, but it will not connect to the server. What setting do you use when you setup SMTP in NotePager Pro? Local Domain, etc.

[Tech Support]

Are you unable to connect to the SMTP server, or are you connecting and it is rejecting your messages?

You can turn on more detailed logging by hitting <ctrl><alt><d> while on NotePager Pro's main screen. This may give you more usefull information.

It would be helpful if you post here what the dialer log says after you attempt to send a message.

[regionalone]

Here is the message Log. I have tried both settings on the Alltel that you have listed on the web site. Hope this helps.

2/4/04 9:08:52 AM ====================================
2/4/04 9:08:52 AM Start connection to carrier: Alltel
2/4/04 9:08:52 AM Sending via SMTP
2/4/04 9:08:52 AM ------------------------------------------------
2/4/04 9:08:52 AM Working on message to: Josh Compton - Cell from:
2/4/04 9:08:52 AM Formatting message
2/4/04 9:08:52 AM Message contained in single packet
2/4/04 9:08:52 AM Looking up mailserver for message.alltel.com
2/4/04 9:08:52 AM Trying host: message.alltel.com
2/4/04 9:08:53 AM Connected to: message.alltel.com
2/4/04 9:08:53 AM Received:220 lrwig2 SMTP WIG 3.4.5.2; Wed Feb 04 14:09:37 GMT 2004; Service ready.
2/4/04 9:08:53 AM Sent:Ehlo
2/4/04 9:08:54 AM Received:250 lrwig2 Message initialized
2/4/04 9:08:54 AM Sent:Mail From:<@>
2/4/04 9:08:54 AM Received:553 Could not parse sender address
2/4/04 9:08:54 AM Closing connection
2/4/04 9:08:54 AM Sent:Quit
2/4/04 9:08:54 AM Disconnected
2/4/04 9:08:54 AM Message not accepted
2/4/04 9:08:54 AM Permanent failure. Message will not be retried
2/4/04 9:08:54 AM FAILED To:Josh Compton - Cell Msg:TEST 1..2..3...
2/4/04 9:08:55 AM ------------------------------------------------
2/4/04 9:08:55 AM Working on message to: John - Cell from:
2/4/04 9:08:55 AM Formatting message
2/4/04 9:08:55 AM Message contained in single packet
2/4/04 9:08:55 AM Looking up mailserver for alltelmessage.com
2/4/04 9:09:05 AM Trying host: alltelmessage.com
2/4/04 9:09:36 AM Message not accepted
2/4/04 9:09:36 AM Failed Attempt To:John - Cell Msg:TEST 1..2..3...
2/4/04 9:09:52 AM ====================================
2/4/04 9:09:52 AM Start connection to carrier: Alltel
2/4/04 9:09:52 AM Sending via SMTP
2/4/04 9:09:53 AM ------------------------------------------------
2/4/04 9:09:53 AM Working on message to: John - Cell from:
2/4/04 9:09:53 AM Formatting message
2/4/04 9:09:53 AM Message contained in single packet
2/4/04 9:09:53 AM Looking up mailserver for alltelmessage.com
2/4/04 9:10:04 AM Trying host: alltelmessage.com
2/4/04 9:10:35 AM Message not accepted
2/4/04 9:10:35 AM Failed Attempt To:John - Cell Msg:TEST 1..2..3...
2/4/04 9:10:53 AM ====================================

[Tech Support]

Here are a couple of settings you will need to change to make it work:

Go to 'Tools' -> 'Settings' -> 'General'
Put in a single-word name for the 'Sender'
Apply the change

Go to 'Carriers' -> 'Edit' -> 'Alltel' -> 'Edit'
Put in your email domain name for 'Local Domain' (this is what is after the '@' in your regular email address).

Please make these changes and send another test. Then post the results back here.

[regionalone]

Thanks. That worked. Great program and have been recommending it to others. I know I have sold a couple of copies for you guys.

Chris

[Tech Support]

Great!

Thank you.